Hello everyone, Happy new Year,
Want to seek for help here, already stuck and run out of idea, recently i do changed the en_welcome.au file with the new audio, i am using the same name as the previous. Previously this work well without any issue for many years. The issue i am facing now, when dialing to DID number, the old en_welcome.au still in place. Even i already deleted the file in flash0:/aa/ directory, the auto attendant still stick at the old audio.
Already replace the en_welcome.au with new one. but no luck..It's still pointing to old audio. Looked into the TCL/IVR script, it pointing to _welcome.eu.
My question is, how can i change this?
steps taken
1. delete en_welcome.au file (called to DID, its still play the voice, not sure if it still sit in others directories, can't find any)
2.insert new en_welcome.au file ( called to DID, it still play the old audio)
3.delete its-CISCO.2.0.2.0.tcl script file ( called to DID, it still play the old audio)
CUCM version: 7.1.3
VG router= cisco 2921
Any help is very much appreciated. Really need to solve this ASAP as my management wanted to hear the new audio of their company.
Thanks everyone.
