TFTP file not found

[ruben]

Hi.

We have been running CME for many years without problems.

However, lately one of our phones will not boot.

I tried a factory reset on it (7940). Then it did this:

Configuring VLAN
Configuring IP
TFTP P00308010200.loads
TFTP file not found

Now i loops on TFTP file not found.

I've checked that the file is there and that tftp-server is in the config.

show running-config | sec 7940
tftp-server flash:/phone/7940/P00308010200.bin alias P00308010200.bin
tftp-server flash:/phone/7940/P00308010200.sb2 alias P00308010200.sb2
tftp-server flash:/phone/7940/P00308010200.sbn alias P00308010200.sbn
tftp-server flash:/phone/7940/P00308010200.loads alias P00308010200
load 7960-7940 P00308010200

It gets an IP from our DHCP server and the Option 150 is (as always) enabled pointing to the Cisco router.

I tried reboot one of our 7941 phones and noticed that it said "auth error" but continued after a while and works... I assume this might be a related problem.

Anyone that knows what to do?

Ruben

[rono711]

Hello All,

In our lab we had 20 have number of Cisco 7960G IP Phones. Some 9 of them are facing ‘tftp file not found’ issue. First of all, can anyone explain what could cause this?

I have checked firmware version for the operational ones and this is  P00308000500 .

Therefore, I have downloaded from Cisco the file

cmterm-7940-7960-sccp.8-0-5.zip

I have extracted it and put it on my TFTPD64 server the extracted files –

P00308000500.bin

P00308000500.sbn

P00308000500.sb2

P00308000500.loads

I copied these files on my router-

Router# copy tftp://10.1.1.10/ P00308000500.bin flash:

Router# copy tftp://10.1.1.10/ P00308000500.sbn flash:

Router# copy tftp://10.1.1.10/ P00308000500.sb2 flash:

Router# copy tftp://10.1.1.10/ P00308000500.loads flash:

Router# dir flash: -> shows these files are there.

Router TFT-Server need to bind these files. I configured-

Router(config)# tftp-server flash:P00308000500.bin

Router(config)# tftp-server flash:P00308000500.sbn

Router(config)# tftp-server flash:P00308000500.sb2

Router(config)# tftp-server flash:P00308000500.loads

Router(config)# telephony service

Router(config-telephony)# load 7960-7940 P00308000500.loads

Router(config-telephony)# create cnf-files

Router(config)# ip dhcp exclude-address 10.1.1.1

Router(config)# ip dhcp pool Voice

Router(config)# network 10.1.1.0 255.255.255.0

Router(config)# default router 10.1.1.1

Router(config)# option 150 ip 10.1.1.1

In have verified from Router using show ip dhcp binding that phone receives IP address but still shows “tftp file not found’.

Is there any way multiple phones can be fixed of this issue, if I connect all to via same 3560 switch and 2811 router.

Could you please help.

Many thanks in advance.

Cheers,

Mohammad