01-16-2014 06:17 AM - edited 03-16-2019 09:17 PM
We're running CUCM Ver 7.1.5, the time stamp on all the phones is 4 minutes fast. How do you resolve this issue?
Phones installed include: 7962, 7942, 7911, 7912, 7937, 7940, 7941.
01-16-2014 12:52 PM
Gareth,
Thanks, I'll look over your references, but I'm thinking my problem may stem from the fact that the NTP service is running off of my two 3945 Voice Gateways and the voice devices are all on an isolated network. The VoIP network does not connect to the regular companies network. I'm wondering if it's possible to disable NTP and just adjust the time via the Operating Sytem Administrator web interface or if that would even work.
01-16-2014 01:04 PM
What's your ntp reference for the 3945? Since your CUCM server gets its time from the 3945 (I wrongly assumed you were getting the time locally), that's where the issue is. Can you show us the output of:
show ntp status
and
aho ntp associaions
This will show us the time on the 3945 and where the 3945 is getting it's time from. It's really not a good idea to have a local time source for cucm... that would rely on the cmos of the server and you're way more likely to have some time slippage.
Gareth
01-17-2014 07:25 AM
Gareth,
See the putty log, the aho ntp associaions command didn't work.
=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.01.17 09:09:47 =~=~=~=~=~=~=~=~=~=~=~=
login as: Administrator
Administrator@10.28.0.6's password:
Last login: Thu Jan 16 10:08:25 2014 from 10.28.11.14
Command Line Interface is starting up, please wait ...
Welcome to the Platform Command Line Interface
admin:show ntp status
Executed command unsuccessfully
No valid command entered
admin:utils ntp status
ntpd (pid 18712) is running...
remote refid st t when poll reach delay offset jitter
==============================================================================
*127.127.1.0 LOCAL(0) 10 l 1 64 377 0.000 0.000 0.004
x10.28.0.35 LOCAL(1) 4 u 15 64 377 0.310 -9052.7 3.949
x10.28.0.36 LOCAL(1) 4 u 28 64 377 0.300 130335. 4.214
synchronised to local net at stratum 11
time correct to within 11 ms
polling server every 64 s
Current time in UTC is : Fri Jan 17 15:09:07 UTC 2014
Current time in America/Chicago is : Fri Jan 17 09:09:07 CST 2014
admin:aho ntp associations
Executed command unsuccessfully
No valid command entered
01-17-2014 07:32 AM
Sorry... that last command was supposed to be:
show ntp associations
I'm trying to figure out exaclt where your systems are getting time info from. I'm assuming that the time on the gateway is also off?
Gareth
01-17-2014 08:00 AM
Gareth,
The 10.28.0.35 and 10.28.0.36 devices are my voice two gateways, the ones that connect to the PSTN and the VoIP network. When I query the "Phone NTP references" from CUCM Administrator web interface it list the two gateway addresses above and my publisher & subscriber servers too. Below is the associations output from the gateway.
login as: Administrator
C
This system is company property. Unauthorized access or use is prohibited and
may be subject to discipline, civil suit or criminal prosecution. To the extent
permitted by law, system use may be monitored, recorded or disclosed and using
the system constitutes your consent to do so. You also agree to comply with
procedures for system use and protection of information, including but not
limited to proprietary information, personally identifiable information, and
export controlled information.
Using keyboard-interactive authentication.
Password:
SanAntonio-VG1#show ntp status
Clock is synchronized, stratum 4, reference is 127.127.1.1
nominal freq is 250.0000 Hz, actual freq is 250.0000 Hz, precision is 2**16
reference time is D683D0B0.3AEC524A (09:54:24.230 CST Fri Jan 17 2014)
clock offset is 0.0000 msec, root delay is 0.00 msec
root dispersion is 0.26 msec, peer dispersion is 0.24 msec
loopfilter state is 'CTRL' (Normal Controlled Loop), drift is 0.000000000 s/s
system poll interval is 16, last update was 0 sec ago.
SanAntonio-VG1#show ntp asso
SanAntonio-VG1#show ntp associations
address ref clock st when poll reach delay offset disp
*~127.127.1.1 .LOCL. 3 14 16 377 0.000 0.000 0.254
~192.43.244.18 .INIT. 16 - 1024 0 0.000 0.000 15937.
* sys.peer, # selected, + candidate, - outlyer, x falseticker, ~ configured
SanAntonio-VG1#C0626B626AB4
01-17-2014 08:20 AM
On that Gateway you've got a reference for one of the pool.ntp.org servers (192.43.244.18) which has actually been taken out of the ntp server pool http://www.pool.ntp.org/scores/192.43.244.18
Check on the NIST for other addresses you can point to.
Gareth
01-17-2014 08:23 AM
OK, now we're getting somewhere,
Thanks!
01-16-2014 01:09 PM
Hi.
Because NTP is a key service for CUCM and all UC platforms, you cannot remove all ntp servers from CUCM.
The command to adjust time via cli is:
date (hh:mm:ss:MM:DD:YYYY)
But it will fail to run because the presence of an NTP Server.
HTH
Regards
Carlo
Sent from Cisco Technical Support iPhone App
01-17-2014 07:23 AM
Carlo,
Good to know thanks.
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