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Transferring calls to other extensions

Efrain Berrocal
Beginner
Beginner

I have a directory number that is NOT associated with any phones.  I'd like to configure Call Manager to forward calls to that directory number to another directory number.  I've managed to do that.  However, if the phone that the calls have been forwarded to does not answer the call does NOT go to voice mail.  However, if I call the phone directly and is not answered the call is forwarded to voice mail.

So...how do I configure the directory number to be forwarded AND to be answered by voice mail if not answered by a person?

Many thanks!

1 Accepted Solution

Accepted Solutions

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Why don't you try a CTI RP with the DN or a translation pattern instead?

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

View solution in original post

2 Replies 2

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Why don't you try a CTI RP with the DN or a translation pattern instead?

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Thanks, Javalenc.  I created a translation pattern.  It did the trick.

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