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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Cisco Employee

trying to access voicemail externally

We are facing an issue with accessing our voice mail externally :

To access the Voicemail system, from outside the office:

               Dial – 123-456-7890.

               ID: last 4 digit of your phone number.

               Password: your  voice mail password.

When we dial 7890 nternally, it asks for my voicemail password and works.

When I dial 123-456-7890 from my phone, it asks me for my ID which is xxx, then voicemail password.  We receive an error stating invalid entry.

When I dial 123-456-7890 from my cell phone, it asks me for my ID which is xxxx, then voicemail password.  We receive an error stating invalid entry.

Appreciate some help on this.

cisco unity connection : 6.1

phone : 7962 G

Whatever level you reach getting better never stops -- Sachin Tendulkar
3 REPLIES 3
Cisco Employee

trying to access voicemail externally

I think, we have that 7 digits of the extension that one should use to login into vmail.. but wanted the confirmation on the same.

Whatever level you reach getting better never stops -- Sachin Tendulkar
Cisco Employee

trying to access voicemail externally

that is correct..add an alternate ext for 10 digits and it should work!!

thanks,

Vipul JIndal

Hall of Fame Master

trying to access voicemail externally

Yes, you need to use the full length extension as the user ID.

HTH,

Chris

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