UC540 Voicemail doesn't always accept PIN UPDATE: Added Message Log

[gmgarrian]

I posted this in the SB section but there seems to be more action over here.

I'm having a problem where people are checking their voicemail and sometimes it'snot accepting their PIN from the Cisco phone.  I've had people try a number of times without being able to log in, others can get in on the first or second try. Calling the DID to get directy to voicemail seems to work consistantly.

Has anyone seen this before?

[gmgarrian]

I got this from the messages log on CUE:

<195>Feb 23 09:52:47 localhost ums:   ERROR UMS    audioMixer: Delayed wakeup, delta ms:13 us:13647 time_to_sleep ms:8 us:8276

<195>Feb 23 09:55:00 localhost ums:   ERROR UMS    sm_setUDPOptClient:set socket option failed (errno=22)

<195>Feb 23 09:55:00 localhost ums:   ERROR UMS    sm_setUDPOptClient:set socket option failed (errno=22)

<195>Feb 23 09:55:55 localhost java:   ERROR ccn StackSip DBUG  ##### ltp348-3200, State=DISCONNECTED:  ##### [SIP-Local-MT-349 dn=3200 media=192.168.254.36:20484, mediaStarted=true] ##### [SIP-Remote-MT-348 dn=3036 media=192.168.254.35:17730, mediaStarted=true]: ##### ltp348-3200, State=DISCONNECTED:  ##### [SIP-Loc

<195>Feb 23 09:55:55 localhost java:   ERROR ccn LibMedia DBUG received event=class:com.cisco.ipics.ums.client.event.IppePlayPromptEndedEvent type:802:callId=130,current_position=0,reason=com.cisco.ipics.ums.client.constants.UmsClientReasonCode$2@311410,command=null for command id 2278, but command is not pending <195>Feb 23 09:52:47 localhost ums:   ERROR UMS    audioMixer: Delayed wakeup, delta ms:13 us:13647 time_to_sleep ms:8 us:8276
<195>Feb 23 09:55:00 localhost ums:   ERROR UMS    sm_setUDPOptClient:set socket option failed (errno=22)
<195>Feb 23 09:55:00 localhost ums:   ERROR UMS    sm_setUDPOptClient:set socket option failed (errno=22)
<195>Feb 23 09:55:55 localhost java:   ERROR ccn StackSip DBUG  ##### ltp348-3200, State=DISCONNECTED:  ##### [SIP-Local-MT-349 dn=3200 media=192.168.254.36:20484, mediaStarted=true] ##### [SIP-Remote-MT-348 dn=3036 media=192.168.254.35:17730, mediaStarted=true]: ##### ltp348-3200, State=DISCONNECTED:  ##### [SIP-Loc
<195>Feb 23 09:55:55 localhost java:   ERROR ccn LibMedia DBUG received event=class:com.cisco.ipics.ums.client.event.IppePlayPromptEndedEvent type:802:callId=130,current_position=0,reason=com.cisco.ipics.ums.client.constants.UmsClientReasonCode$2@311410,command=null for command id 2278, but command is not pending

I'm not sure what those errors are. I've attached more of the log in a txt file.

[David Sandoval]

I have a customer experiencing choppy voicemail messages at random times during the day, and I have these same messages in my log as well. Possible your issue is related to mine, where the audio breaks up and causes a problem with DTMF reception.

I am going to upgrade them to 8.0.6 as they are currently running 8.0.2. Not sure if this will help at all, but going to give it a shot.