Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hi All,We have following queries needs to be answered:1> We have custom build CTI Driver for Siebel (CTI.dll) used to integrate Siebel CRM with Cisco CM. Can we use same dll to make SoftPhone?2> From where we get API Reference manual for programmers ...
Hi All, Hope you are doing well. I have a query , from what i know , we can have more than one user who can c-barge on an active call . To do the same i think we have a Shared Bridge, but when i check the same on the device page to configure for the ...
Hi all, we have added a number of exernal numbers and user mobil phone number in the Corporate Directory of CUCM. At mommnet, when incoming call made by those number, IP phone showes the phone number only. Is there any way that we can make the pho...
Greeting! I know the if I choose default backgound in Csico phone 7941, it will come with multiple lines cross the whole screen. Recently, I have updated a new background for 7941, the new background picture does not have any line but when it appe...
Hello,For some reason RTMT does not work on my windows 7 desktop it only works on windows xp. We have call manager version 8 and that is where I downloaded it from. Any suggestions.Thanks.
I am attempting to add a new model to cucm but it isn't listed in the drop down menu of phones. Is there a way to update the phone list or somehow add a template for the 8945 phone?
Dear Experts,I have many issue with the CRS server 5.0(2) of one of my customer and I can't access to the CRS administration page even with the support of the TAC. So we have decided to install new server having the same paramèter of the old and rest...
Hi,While using Cisco AS53XX/AS54XX (or any other similar GW), I need assistance to adjust/alter the ISDN messages back to the switch in case the internet connection to the GW is going down.The GW is connected with E1 ISDN PRI circuits to a Nortel Int...
Hola,Hago este post en español porque entendere mejor si alguien me indica como hacerlo.tengo un rango de numero de la Telco 2176300 a 2176399y necesito transformarlos a los internos que tengo ej:2176320 al int 13001me pueden ayudar por favor no le e...
Hi All,I recently implemented a CAD 8.5 environment which was an upgrade from 4.2.For some reason it is taking up to 10 seconds before the call is connected to the agent which is affecting our SLA's, and I need to find out what is happening in this 1...
Hello,We have user A that everytime he leaves a voicemail for another user B the viewmail on outlook for user B shows another user name not user A name. We have unity 7.
Hi all,We'd usually position FXS cards/VG2xx devices if a customer wants to use a modem-like device rather than ATA 186 because of past issues.Does anyone have any experience with the new 187's with modems at all? The datasheets only seem to indicate...
Hi folks,One of my customer has a CUCM8.6 with H.323 gateway (Cisco 1861e with two integrated BRI ports). This infrastructure is shared between two companies. How can I select which BRI makes outgoing calls based on internal calling party (for exampl...
Hi,To cater redundancy for EM we have created 2 EM service: EM-1 & EM-2. I can find both of these EM services on any IP phone, i can login as well. The problem that i am facing is: once i logged in chssing EM-1 or EM-2, if i press the Service but...
Our Concord office recently moved and we had to get all new phone numbers. We had the old number forwarded to the new. However, when they dial out, the old number still displays on the recipients caller ID. I read through the forums, and it seems...
