UCCX Backup failed

hxmengmetro · ‎01-10-2011

Hi All,

We have UCCX 5.0 running backup every day morning. Recently we changed the backup server from 2003 server to 2008 server. We kept the same IP. But after the change, the tar file can't be backed up in the backup server. I looked into the MCVD log files and found the following errors:

44076: Jan 10 04:00:01.249 CST %MCVD-EXECUTOR_MGR-4-MISSING_RESOURCE:Missing thread priority resource: Facility=MCVD,Sub-Facility=BAR_CLIENT,Executor id=BARBI_MEDIATOR_,Exception=java.util.MissingResourceException: Can't find resource

44129: Jan 10 04:00:01.389 CST %MCVD-ARCHIVE_MGR-7-UNK:backupFilePreserve operation failed, because of following exception: java.lang.NullPointerException

44652: Jan 10 04:00:03.374 CST %MCVD-ARCHIVE_MGR-7-UNK:Archive #CRS_1294653601249_: Configuration default parameter 'com.cisco.archive.backup.normalized.flag' missing error: : Exception=java.lang.NullPointerException: com.cisco.archive.backup.normalized.flag

Then started the tar file errors:

47202: Jan 10 04:03:21.580 CST %MCVD-ARCHIVE_MGR-7-UNK: Executing ...... Tar.exe -c --atime-preserve -f "\\10.1.x.x\e$\Cisco10101113\Backup01-10-11#04-03.tar" \\STI\\Backup
47203: Jan 10 04:03:21.612 CST %MCVD-BAR_CLIENT-7-UNK:*** Failed to archive... Sending ArchivingFailureEvent
47204: Jan 10 04:03:21.612 CST %MCVD-BAR_CLIENT-3-BACKUP_FAILURE:Backup failed due to the following exception: Exception=com.cisco.util.system.FileSystemException: tar failed with error code: 2, cmd: Tar.exe -c --atime-preserve -f "\\10.1.x.x\e$\Cisco10101113\Backup01-10-11#04-03.tar" \\STI\\Backup
47205: Jan 10 04:03:21.612 CST %MCVD-BAR_CLIENT-3-EXCEPTION:com.cisco.util.system.FileSystemException: tar failed with error code: 2, cmd: Tar.exe -c --atime-preserve -f "\\10.1.1.50\e$\Cisco10101113\Backup01-10-11#04-03.tar" \\STI\\Backup
47206: Jan 10 04:03:21.612 CST %MCVD-BAR_CLIENT-3-EXCEPTION:    at com.cisco.util.system.Archiver.createArchive(Archiver.java:335)
47207: Jan 10 04:03:21.612 CST %MCVD-BAR_CLIENT-3-EXCEPTION:    at com.cisco.util.system.Archiver.createArchive(Archiver.java:261)
47208: Jan 10 04:03:21.612 CST %MCVD-BAR_CLIENT-3-EXCEPTION:    at com.cisco.archive.impl.barbi.client.BARBIMediator.executeBackupSession(BARBIMediator.java:658)
47209: Jan 10 04:03:21.612 CST %MCVD-BAR_CLIENT-3-EXCEPTION:    at com.cisco.archive.impl.barbi.client.BARBIMediator.doBackup(BARBIMediator.java:415)
47210: Jan 10 04:03:21.612 CST %MCVD-BAR_CLIENT-3-EXCEPTION:    at com.cisco.archive.impl.barbi.client.BARBIMediator.run(BARBIMediator.java:461)
47211: Jan 10 04:03:21.612 CST %MCVD-BAR_CLIENT-3-EXCEPTION:    at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
47212: Jan 10 04:03:21.612 CST %MCVD-BAR_CLIENT-3-EXCEPTION:    at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
47213: Jan 10 04:03:21.612 CST %MCVD-BAR_CLIENT-3-EXCEPTION:    at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
47214: Jan 10 04:03:21.612 CST %MCVD-BAR_CLIENT-3-EXCEPTION:    at com.cisco.executor.impl.ThreadStubImpl$RequestImpl.run(ThreadStubImpl.java:563)
47215: Jan 10 04:03:21.612 CST %MCVD-BAR_CLIENT-3-EXCEPTION:    at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
47216: Jan 10 04:03:21.612 CST %MCVD-ARCHIVE_MGR-7-UNK:processing BARBI message: ArchivingFailureEvent id=878, archiveId=CRS_1294653601249_, errorCode=ARCHIVE_CREATION_ERROR, statusMessage=tar failed with error code: 2, cmd: Tar.exe -c --atime-preserve -f "\\10.1.1.50\e$\Cisco10101113\Backup01-10-11#04-03.tar" \\STI\\Backup
47217: Jan 10 04:03:21.612 CST %MCVD-ARCHIVE_MGR-7-UNK:Session is active: processing message...
47218: Jan 10 04:03:21.612 CST %MCVD-BAR_CLIENT-3-BACKUP_FAILED:Backup failed due to the following reason: Backup Message=Unable to archive files...
47219: Jan 10 04:03:21.612 CST %MCVD-ARCHIVE_MGR-7-UNK:Receives ArchivingFailureEvent id=878, archiveId=CRS_1294653601249_, errorCode=ARCHIVE_CREATION_ERROR, statusMessage=tar failed with error code: 2, cmd: Tar.exe -c --atime-preserve -f "\\10.1.x.x\e$\Cisco10101113\Backup01-10-11#04-03.tar" \\STI\\Backup
47220: Jan 10 04:03:21.612 CST %MCVD-BAR_CLIENT-7-UNK:*** BARBIMediator: closeSession()...

We have same user name and password for new backup server. We can browse the directory in backup server(10.1.x.x) from UCCX server. So it's not like the access control issue. What does "tar failed error code 2" mean?

Any help will be really appreciated. Thanks a lot.

Lou

phooghen · ‎01-10-2011

Here is what I've found in another thread about this error meassage:

The error message that you are getting while running the backup in the network drive is
due to windows bug.

In Unified CCX Server Backup operation, you have a machine that you have authenticated
based on a set of credentials. Now, while the connection is still active, if the
credentials of the machine which is authenticated is changed, then on accessing this
machine again, Windows throws "The new set of credentials conflicts with the existing set
of credentials". This is a Windows Bug.

This happens in Windows when a machine is once authenticated with a given set of
credentials through network. If that machine's password is changed again, then when you
try to access that machine with the old set of credentials, you get error 1219. The
workaround is specified at http://support.microsoft.com/kb/106211

If you reboot the UCCX server, it will disconnect all connections to the network server
and then you would be able to authenticate using the new set of credentials.

hxmengmetro · ‎01-10-2011

Thanks a lot! This bug is related to which error message? Actually we rebooted the server last Tuesday, but it didn't fix the problem.