UCCX engine service shutdown

[elvinmorales]

I have UCCX 8.0.2.11005-20  and CUCM 8.0.3.20000-2 running on ESXI 4.1. bottom line is the uccx engine service would not start. If I restart the server I see manager manager go into inservice status and subsystem manager to partial service and that is as close as I get. Needless to say route point/port shows unknown is cucm. However the data check in cucm is good and jtapi reports good as well in uccx. I will appreciate any suggestions.

Cisco JTAPI Client

Node ID: 1 -- Cisco JTAPI Client versions are consistent

Unified CM Telephony Users

uccx_1 -- Ok

Unified CM Telephony Port Groups

Port Group 0

CTI ports  on node 1 -- Ok

CCM Data

  Location-- Ok

  Media Resource Group List-- Ok

  User Hold Audio Source-- Ok

  Require DTMF Reception-- Ok

  Alerting Name Ascii-- Ok

  Device Pool--Ok

  Partition-- Ok

  Calling Search Space-- Ok

  VoiceMailProfile-- Ok

  AAR Group-- Ok

  NetWork Hold Audio Source-- Ok

  CallPickUpGroup-- Ok

  PresenceGroup-- Ok

Unified CM Telephony Triggers

icd

icd -- Ok

CCM Data

  Device Pool-- Ok

  Partition-- Ok

  Calling Search Space-- Ok

  VoiceMailProfile-- Ok

  Location-- Ok

  CallPickUpGroup-- Ok

  Forward Busy Calling Search Space-- Ok

  PresenceGroup-- Ok

  Alerting Name Ascii-- Ok

[Chris Deren]

You need to pull the MIVR logs from UCCX and look for description of why it is failing, the log is pretty good for troubleshooting this type of an issue.

HTH,

Chris

[elvinmorales]

I had pulled the traces but possibly due to my lack of experience with the product I am unable to determine the cause. I am attaching the traces. Hopefully someone can help me identify the cause.. Thanks.

[elvinmorales]

This is the most evident source of the problem. Does anyone have any ideas on how to address this ?

Received request to start the service Cisco Unified CCX Engine

2002-02-28 20:07:37 :INFO: Checking if PID File exists.

2002-02-28 20:07:37 :INFO: process Cisco Unified CCX Engine is not running

2002-02-28 20:07:37 :INFO: Starting process Cisco Unified CCX Engine, Exe=/opt/cisco/uccx/bin/UCCX_Engine, Conf=/opt/cisco/uccx/conf/UCCX_EngineCfg.xml

2002-02-28 20:07:37 :INFO: Cisco Unified CCX Engine initialization complete.... PID 17216 updated in pid file /opt/cisco/uccx/conf/UCCX_Engine.pid

2002-02-28 20:10:08 :INFO: Received request to stop the service Cisco Unified CCX Engine

2002-02-28 20:10:08 :INFO: PID File exists, pid=17216

2002-02-28 20:10:08 :INFO: Stopping the Process Cisco Unified CCX Engine, pid=17216

2002-02-28 20:10:08 :INFO: Stop error for PID 17216 : No such process

2002-02-28 20:10:08 :INFO: process Cisco Unified CCX Engine with PID 17216 might have crashed

2002-02-28 20:10:08 :INFO: Received request to start the service Cisco Unified CCX Engine

2002-02-28 20:10:08 :INFO: Checking if PID File exists.

2002-02-28 20:10:08 :INFO: process Cisco Unified CCX Engine is not running

2002-02-28 20:10:08 :INFO: Starting process Cisco Unified CCX Engine, Exe=/opt/cisco/uccx/bin/UCCX_Engine, Conf=/opt/cisco/uccx/conf/UCCX_EngineCfg.xml

2002-02-28 20:10:08 :INFO: Cisco Unified CCX Engine initialization complete.... PID 25401 updated in pid file /opt/cisco/uccx/conf/UCCX_Engine.pid

2002-02-28 20:11:18 :INFO: Received request to stop the service Cisco Unified CCX Engine

2002-02-28 20:11:18 :INFO: PID File exists, pid=25401

2002-02-28 20:11:18 :INFO: Stopping the Process Cisco Unified CCX Engine, pid=25401

2002-02-28 20:11:18 :INFO: Stop error for PID 25401 : No such process

2002-02-28 20:11:18 :INFO: process Cisco Unified CCX Engine with PID 25401 might have crashed

2002-02-28 20:11:18 :INFO: Received request to start the service Cisco Unified CCX Engine

2002-02-28 20:11:18 :INFO: Checking if PID File exists.

2002-02-28 20:11:18 :INFO: process Cisco Unified CCX Engine is not running

2002-02-28 20:11:18 :INFO: Starting process Cisco Unified CCX Engine, Exe=/opt/cisco/uccx/bin/UCCX_Engine, Conf=/opt/cisco/uccx/conf/UCCX_EngineCfg.xml

2002-02-28 20:11:18 :INFO: Cisco Unified CCX Engine initialization complete.... PID 25984 updated in pid file /opt/cisco/uccx/conf/UCCX_Engine.pid

2002-02-28 20:12:30 :INFO: Received request to stop the service Cisco Unified CCX Engine

2002-02-28 20:12:30 :INFO: PID File exists, pid=25984

2002-02-28 20:12:30 :INFO: Stopping the Process Cisco Unified CCX Engine, pid=25984

2002-02-28 20:12:30 :INFO: Stop error for PID 25984 : No such process

2002-02-28 20:12:30 :INFO: process Cisco Unified CCX Engine with PID 25984 might have crashed

2002-02-28 20:12:31 :INFO: Received request to start the service Cisco Unified CCX Engine

2002-02-28 20:12:31 :INFO: Checking if PID File exists.

2002-02-28 20:12:31 :INFO: process Cisco Unified CCX Engine is not running

[elvinmorales]

I think there is an issue with UCCX8.0.2 on ESXI 4.1 on AMD Opteron hardware. As a workaround I installed UCCX8.0.2 on vmware workstation on an intel based laptop and all services are in inservice and cti ports and RP are registered.

[Chris Deren]

So, I take it this is a lab environment?

AMD based processors have been known to cause issues with the Cisco apps.

HTH,

Chris