UCCX not possible to generate historical reports

[jserce]

When generating reports indicating no records to display. But when generating a report for the current day (present) if sample information, but passing midnight and can not generate the report of the previous day, and yet if generated if requested a report of the new day. In short it is not possible to generate reports later date and it is always possible to obtain the report the same day it is requested. They have purged databases, but there is no change in the problem. Anyone have any idea of ​​the cause of the problem?

Cisco Application Administration - 7.0(1)SR05_Build504

Package: Cisco Unified CCX Enhanced

[Carlo Poggiarelli]

Hi
Check the followin link and see if it helps.
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a0080b42524.shtml
Regards

Carlo


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[jserce]

Thanks Carlo for your answer. The UCCX is a single node, so it does not show the Component Activation hyperlink. Only appears Server Traces and Server Detail as options.