08-19-2009 03:00 AM - edited 03-18-2019 10:32 AM
Hello,
Sometimes we are unable to enable/disable Filter or DivAll from assitant console and get the error message "failed to set Filter" or "failed to set DivAll".
When this happens, we used to restart IPMA et TOMCAT services as workaround.
Below some traces from IPMA services.
When we can enable/disable Filter or DivAll we get these traces:
CLIENT REQUEST -- [ProxyLineAssistant:48966] handleSetFilterStatusRequest() - manager=48146filterOn=false
14184: Jun 09 12:46:56.206 CEST %MA-SERVICE-7-UNK:*** before COUNTER_CTIOPERATION_THREADS 2
14185: Jun 09 12:46:56.206 CEST %MA-SERVICE-7-UNK:*** After COUNTER_CTIOPERATION_THREADS 3
14186: Jun 09 12:46:56.206 CEST %MA-SERVICE-7-UNK:[ProxyLineManager:48146] found in user hash table
14187: Jun 09 12:46:56.206 CEST %MA-SERVICE-7-UNK:MAData updateUserFilterOn() - userID=48146 filterOn=false
14188: Jun 09 12:46:56.206 CEST %MA-SERVICE-7-UNK:[ProxyLineManager:48146] setFilterOn() - filterOn=false
14189: Jun 09 12:46:56.206 CEST %MA-SERVICE-7-UNK:[Connection:10.34.32.56:3245] sendMessage() - trying to put message into queue, messageID=33 for [ProxyLineAssistant:48966]
14190: Jun 09 12:46:56.206 CEST %MA-SERVICE-7-UNK:[ProxyLineManager:48146] updatePhoneDisplay()
14191: Jun 09 12:46:56.206 CEST %MA-SERVICE-7-UNK:com.cisco.ma.service.ProxyLinePhoneDisplayBuilder@c358cd: sending images in bit map with XML
14192: Jun 09 12:46:56.206 CEST %MA-SERVICE-7-UNK:[EventThread:EventThread4] deliver() - Sent message, messageID=33 to client [ProxyLineAssistant:48966]
But when enabling or disabling Filter or DivAll from assitant console doesn't work, we get these traces which reveal "MADataException CMDBLException" error messages:
UNK:CLIENT REQUEST -- [ProxyLineAssistant:48966] handleSetFilterStatusRequest() - manager=48146filterOn=false
696651: Jun 09 12:10:57.822 CEST %MA-SERVICE-7-UNK:*** before COUNTER_CTIOPERATION_THREADS 9
696652: Jun 09 12:10:57.822 CEST %MA-SERVICE-7-UNK:*** After COUNTER_CTIOPERATION_THREADS 1
696653: Jun 09 12:10:57.822 CEST %MA-SERVICE-7-UNK:[ProxyLineManager:48146] found in user hash table
696654: Jun 09 12:10:57.822 CEST %MA-SERVICE-7-UNK:MAData updateUserFilterOn() - userID=48146 filterOn=false
696655: Jun 09 12:10:57.822 CEST %MA-3-UNK:MAData updateUserFilterOn() - CMDBLException - CMDBLException
696656: Jun 09 12:10:57.822 CEST %MA-3-UNK:[ProxyLineAssistant:48966] handleSetFilterStatusRequest() - MADataException CMDBLException
696657: Jun 09 12:10:57.822 CEST %MA-SERVICE-7-UNK:com.cisco.ma.service.MADataException: CMDBLException
at com.cisco.ma.service.MAData.updateUserFilterOn(MAData.java:1628)
at com.cisco.ma.service.Manager.setFilterOn(Manager.java:213)
at com.cisco.ma.service.Assistant.handleSetFilterStatusRequest(Assistant.java:2606)
at com.cisco.ma.service.Connection$RequestThread.handle(Connection.java:261)
at com.cisco.ma.service.Connection$RequestThread.run(Connection.java:133)
696658: Jun 09 12:10:57.822 CEST %MA-SERVICE-7-UNK:[Connection:10.34.32.56:2374] sendMessage() - trying to put message into queue, messageID=0 for [ProxyLineAssistant:48966]
696659: Jun 09 12:10:57.822 CEST %MA-SERVICE-7-UNK:[EventThread:EventThread1] deliver() - Sent message, messageID=0 to client [ProxyLineAssistant:48966]
Any ideas or suggestions will be welcome
Thanks
Alban
08-19-2009 03:04 AM
We run CUCM 4.2(3)sr2b integrated with AD
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