Unity 9.1.2 - VM not being delivered to Outlook

[Ayaz Khan]

Hello All,

VM is not being delivered to user's Outlook, when anyone tries to leave a message it disappears in a couple of minutes and does not get delivered to Outlook, message count from Unity Admin page shows 0.  If Unified Messaging is disabled the messages don’t disappear.

Unity Connection version 9, if anyone encountered this issue or has any ideas please let me know.

Thanks,

AK

[kaseyking]

If they don't disappear when UM is disabled I would suspect that the outlook client is deleting them or sending them to junk mail.  I had a situation once where I had to change the default smtp domain from @ to @company.com in order for the Exchange/Outlook powers NOT to junk the voicemail.  I also has the side effect of allowing the users to reply to the VM messages using the Outlook client, so it was a win-win.

you could also change the Exchange policy, never tried this.

http://www.cisco.com/c/en/us/products/collateral/unified-communications/unity-connection/guide_c07-728014.pdf

disclaimer to consider though

https://supportforums.cisco.com/docs/DOC-16892

Kasey