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Unity Connection 2.1 - Automated Attendant


Hello all,

I need to configure for my customer an AA feature on Cisco Unity Connection 2.1 and I don't find some informations...

The AA is really basic with the following script:

1/ Prompt "welcome to company XXXX, if you know the extension number please dial it or wait for an operator"

2/ Waiting for an extension for 3 seconds

3.1/  Extension number is entered correctly

3.1.1/ Call goes to extension

3.2/ Extension number is wrong

3.2.1/ Call goes to operator

My questions are:

- Is this script done by a call handler or a directory handler? Can we dial an extension during a call handler or must it be a directory handler? What do we need to configure for a call handler to accept the dial by extension feature?

- is the option to reroute call to operator if extension dialed is incorrect native or do we need specific configuration?

Does someone has steps and / or screenshots for the configuration of this kind of basic script?

Many thanks for your help.

1 Reply 1

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

There are hundreds of post on how to create a basic AA with CUC, please search before you ask.

You can use either, most common option is just a call handler.

By default it accepts caller input during the greeting, so there's really no way to configure it for just 3 seconds.



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