01-21-2014 08:53 PM - edited 03-16-2019 09:22 PM
Hello, I use Variphy for CUCM CDR reporting but I need something to report on the options pressed when users are sent to a Unity Connection 9.1 call handler.
Does anyone know of any software that can report on those parameters?
01-22-2014 05:35 AM
Hi William,
Have you tried looking at the built-in Call Handler Traffic Report?
Via> Unity Connection Serviceability> Tools> Reports>
Call Handler Traffic Report
It will provide all the Key press activity/routing info. I've attached an example
below in .pdf format but you can also do .csv or web-based.
Cheers!
Rob
"Seek it out and ye shall find "
- OneRepublic
01-22-2014 07:36 AM
Yes I see that now, however my problem is now the extension in Unity is a users mailbox doing caller input instead of a call handler. I am talking to my VOIP guy today to see if we can change that particular extension to be a call handler so we can report on it.
Is there anyway to report on Call Input on a voicemail box?
01-22-2014 09:23 AM
Hi William,
There is no similar report that captures the Caller Input
selections on a User mailbox
Cheers!
Rob
PS: I like the idea of moving this to a Call Handler as there's no need
to use a license that co$ts.
"Seek it out and ye shall find "
- OneRepublic
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