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Unity Connection - Deleted User from DB now unable to import from LDAP

Ayaz Khan
Level 1
Level 1

‎06-17-2014 03:26 PM - edited ‎03-16-2019 11:08 PM

Hello,

 

We are using CUCN 8.6.  I imported a user, and no matter what changes I made calls would always go to default Unity greeting.  If I used that DN for another user it worked fine.  I deleted this user and re-added him back in, issue was still present.

I then deleted the user from DB through cli using the following command;

run cuc dbquery unitydirdb SELECT ObjectId from vw_User WHERE Alias = 'ccooper'

run cuc dbquery unitydirdb EXECUTE PROCEDURE csp_UserDelete (pObjectId='3ede294c-e5fb-4713-bacd-853c6361ec87')

 

Now when I try to import the user from LDAP he doesn't appear.  Other new users do.  I restarted directory sync service, performed full sync.  I am going to reboot the cluster.

 

If anyone has encoutered this issue or has any troubleshooting steps, please let me know.

 

Thanks,

 

AK

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Ayaz Khan
Level 1
Level 1

‎06-17-2014 03:36 PM

Used the following commands, it deleted the user and allowed me import user from LDAP

run sql select userid, pkid from enduser where userid = 'pjon'
run sql delete FROM enduserappservermap WHERE fkenduser='745c067f-767c-459d-b2f1-6e88bbad915e'

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