IP Telephony and Phones

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Hi All, Here is the detail CUCM:System version: 9.1.2.10000-28 UCCX:System version: 9.0.2.10000-71 Here is the scenario A PSTN Phone-A (28881888) calls to Call Center Hotline-X(1001), and the call is handled by Agent-B(3002) Then, Agent-B(3002) is go...

Kosi227 by Level 1
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I have a client running CUCM 8.5.1.11900-21. They have purchased some 8831 conference phones. In order to configure the phones do I need to install the Device Pack (cmterm-devicepack) or just the firmware (cmterm-8831-sip.9-3-3-5) for the 8831? If I ...

Resolved! MGCP & CUCM Ports

Hello,I have a client with restricted open network port , I want to configure the VG224 analog voice gateway so pls confirm my thoughts are correct enough or I require more ports. Analog VG224 to CUCM -----mgcp packets 2427,2428PSTN VG to CUCM -----m...

adamgibs7 by Level 6
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  • 5 replies
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We have recently moved our phone system to our data center as most of our staff work from home. We've then set up a site-to-site VPN to one of our offices on Cisco ASA5505s which works okay but every know and then we get issues with the voice quality...