Unity Connection Security Password Reset

[Scott Hanson]

All,

rebuilding an 8.6 Publisher.  Subscriber is up.  Security password has been lost.  When I try to reset the security password on the Subscriber it tells me to enter the old password.  If I knew the old password..........Anyway.  can someone tell me what the workaround for this is?

Thanks in advance

replies rated

[Deepak Rawat]

Since you do not remember the old Security Password hence you will need it to reset it through the console directly. Refer below, process remains same for CUC as well:

https://supportforums.cisco.com/document/65041/how-reset-passwords-cucm#Security_password

Regards

Deepak

[Scott Hanson]

I am on vSphere at the console.  It is still asking me for the old password

[Deepak Rawat]

  I hope you are following the below process wherein you login using pwrecovery/pwreset and not the normal OS credentials

    Log in to the system with the following username and password:
    Username: pwrecovery
    Password: pwreset
    The Welcome to platform password reset window displays.
    Press any key to continue.
    If you have a CD or DVD in the disk drive, remove it now.
    Press any key to continue.
    The system tests to ensure that you have removed the CD or DVD from the disk drive.
    Insert a valid CD or DVD into the disk drive.
    Note For this test, you must use a data CD, not a music CD.
    The system tests to ensure that you have inserted the disk.
    After the system verifies that you have inserted the disk, you get prompted to enter one of the following options to continue:
    Enter a to reset the administrator password.
    Enter s to reset the security password.
    Enter q to quit.
    Enter a new password of the type that you chose.
    Reenter the new password.
    The password must contain at least 6 characters. The system checks the new password for strength. If the password does not pass the strength check, you get prompted to enter a new       password.
    After the system verifies the strength of the new password, the password gets reset, and you get prompted to press any key to exit the password reset utility.

Please make sure that the Security Password should match across all the servers in cluster else DB Replication will not work.

Regards

Deepak