Unity Express 8x after taking message transfers to Operator

[Jason Aarons]

I’m using Unity Express 8.0.2 with CallManager 8.0.3a.

I call a user  and leave a message in their Unity Express mailbox.  I press # then 1 for normal delivery, then it says wait and transfers me to the Operator.  I want Unity to hangup after taking message. How/where do I change this?

[Rob Huffman]

Hi Jason,

Here is a clip from CUE guru Markus from Cisco Systems;

"if you don't have a voicemail operator extension configured ("no voicemail operator telephone" from config mode in the CLI), then it will just say 'goodbye' and hang up (you can still configure zero-out extensions for individual mailboxes if you like)."

I think the screenshots in this doc should help (look at solution 1 & 2);

Unity Express Voice Mail Transfer Behavior

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00808c3896.shtml#p1

Hope this helps!

Rob