Unity Express number announcement

[s.lehmann]

Hi all,

we have a unity express version 7.x.

When i receive a voicemail from an internal number, the prompt is "you have received a voicemail from "Name" at "Number".

From external callers, i always receive a "you have received a voicemail from - "UNKNOWN NUMBER".

My Question is: Is this a normal behaviour ?

I thought if cue is able to resolve the internal number to an announcement, why is this not working vor external callers ?

Kind regards and thanks for any comments

Steffen

[Logan Gaffney]

Hi Steffen,

You may be missing the "voicemail callerid" command in CUE.  Try the following:

CLI:

ser ser x/x sess 

enable

conf t

voicemail callerid

end

wr

exit

GUI:

Voice Mail -> VM Configuration -> Play caller ID for external callers

Test.