11-18-2017 10:04 AM - edited 03-17-2019 11:37 AM
Hi Team
I'm in process to upgrade UCCX version 9.0.2 to version 11.5, i installed the ciscouccx.refresh_upgrade_v1.11.cop.sgn and the ciscocm.version3-keys.cop.sgn but all the installation fails whit the error in the image attached
The documentation has the target available for fresh install: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/install/guide/uccx_b_uccx-install-upgrade-guide/uccx_b_uccx-install-upgrade-guide_chapter_011.html#task_67CEFFA34C37BF7882A5206F2BE7D3A3
Thanks every one for yor help.
Upgrade Scenario |
Tasks |
---|---|
10.0.x to 11.5.x 9.x.x to 11.5.x |
Single Node Setup:
|
11-18-2017 10:21 AM
Did you install 'ciscocm.version3-keys.cop.sgn' on all nodes in the cluster. From CLI apply this command and post the output file view install system-history.log
11-18-2017 03:04 PM
Ho Mohamed
Thes the keys are installed on both servers, and thos is the command output.
03/31/2017 11:56:25 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
03/31/2017 12:02:14 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
04/07/2017 11:58:03 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
04/07/2017 12:03:33 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
04/14/2017 11:59:42 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
04/14/2017 12:04:07 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
04/21/2017 12:01:21 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
04/21/2017 12:07:35 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
04/28/2017 12:03:00 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
04/28/2017 12:08:51 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
05/05/2017 12:04:39 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
05/05/2017 12:10:20 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
options: q=quit, n=next, p=prev, b=begin, e=end (lines 301 - 320 of 387) :
05/12/2017 12:06:19 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
05/12/2017 12:13:04 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
05/19/2017 12:08:02 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
05/19/2017 12:19:29 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
05/22/2017 18:40:19 | root: Boot 9.0.2.11001-24 Start
05/26/2017 11:55:55 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
05/26/2017 12:03:05 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
06/02/2017 11:57:33 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
06/02/2017 12:04:27 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
06/07/2017 09:00:28 | root: Boot 9.0.2.11001-24 Start
06/09/2017 11:55:32 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
06/09/2017 12:02:30 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
06/16/2017 11:57:10 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
06/16/2017 12:04:05 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
06/23/2017 11:58:49 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
06/23/2017 12:05:35 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
06/30/2017 12:00:28 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
06/30/2017 12:07:07 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
07/07/2017 12:02:08 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
07/07/2017 12:12:28 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
options: q=quit, n=next, p=prev, b=begin, e=end (lines 321 - 340 of 387) :
07/09/2017 05:54:16 | root: Shutdown 9.0.2.11001-24 Start
07/09/2017 11:31:25 | root: Boot 9.0.2.11001-24 Start
07/09/2017 13:06:37 | root: Boot 9.0.2.11001-24 Start
07/14/2017 11:56:11 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
07/14/2017 12:02:57 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
07/21/2017 11:57:50 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
07/21/2017 12:04:25 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
07/28/2017 11:59:29 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
07/28/2017 12:05:27 | root: DRS Backup UCMVersion:9.0.2.11001-24 Error
08/04/2017 12:01:08 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
08/04/2017 12:06:52 | root: DRS Backup UCMVersion:9.0.2.11001-24 Error
08/11/2017 12:02:47 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
08/11/2017 12:08:33 | root: DRS Backup UCMVersion:9.0.2.11001-24 Error
08/18/2017 12:04:27 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
08/18/2017 12:10:25 | root: DRS Backup UCMVersion:9.0.2.11001-24 Error
08/25/2017 12:06:05 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
08/25/2017 12:12:11 | root: DRS Backup UCMVersion:9.0.2.11001-24 Error
09/08/2017 12:09:23 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
09/08/2017 12:16:57 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
09/15/2017 12:11:02 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
options: q=quit, n=next, p=prev, b=begin, e=end (lines 341 - 360 of 387) :
09/15/2017 12:18:39 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
09/22/2017 12:12:42 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
09/22/2017 12:20:20 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
09/29/2017 12:14:20 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
09/29/2017 12:22:08 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
10/06/2017 12:16:00 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
10/06/2017 12:25:43 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
10/13/2017 12:17:44 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
10/13/2017 12:32:35 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
10/20/2017 12:19:18 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
10/20/2017 12:28:12 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
10/27/2017 12:20:57 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
10/27/2017 12:29:44 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
11/03/2017 12:22:36 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
11/03/2017 12:30:48 | root: DRS Backup UCMVersion:9.0.2.11001-24 Success
11/09/2017 22:13:56 | root: Boot 9.0.2.11001-24 Start
11/10/2017 11:55:12 | root: DRS Backup UCMVersion:9.0.2.11001-24 Start
11/10/2017 11:59:01 | root: DRS Backup UCMVersion:9.0.2.11001-24 Warning
11/18/2017 11:31:35 | root: Cisco Option Install ciscouccx.refresh_upgrade_v1.11.cop Start
11/18/2017 11:35:30 | root: Cisco Option Install ciscouccx.refresh_upgrade_v1.11.cop Success
options: q=quit, n=next, p=prev, b=begin, e=end (lines 361 - 380 of 387) :
11/18/2017 11:40:07 | root: Restart 9.0.2.11001-24 Start
11/18/2017 11:40:41 | root: Restart 9.0.2.11001-24 Start
11/18/2017 11:42:14 | root: Boot 9.0.2.11001-24 Start
11/18/2017 12:19:45 | root: Cisco Option Install ciscocm.version3-keys.cop Start
11/18/2017 12:19:45 | root: Cisco Option Install ciscocm.version3-keys.cop Success
11/18/2017 12:21:43 | root: Restart 9.0.2.11001-24 Start
11/18/2017 12:24:12 | root: Boot 9.0.2.11001-24 Start
11-18-2017 11:56 PM
11-19-2017 05:11 AM
Hi, yes and the active version in ethe cluster is 9.1 and the inactive are 11.5.
11-19-2017 06:04 AM
11-19-2017 06:13 AM
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