User can no longer reset phones

[Tom Ribbens]

Hi all,

After upgrading from CUCM 7.1.5 to 8.6.2, a user can no longer reset or restart phones. He gets a Not Authorized message. This user is in a custom group, with custom role, as he only should access pages for moves/adds/changes. I browsed through the permissions page multiple times, and I can't seem to find any setting which would allow the person to reset phones.

Any help here?

Kind regards,

Tom

[Rob Huffman · Accepted solution]

Hi Tom,

It sounds like this bug;

CSCug29903 Bug Details	>

Reset/Apply not working for CCMAdmin with custom roles
Symptom: Assigning custom roles to end/application user does not allow to use the Reset/Apply buttonsHitting save, shows that the update was successfulConditions: CUCM 8.6.2.23068-1 or higher User created RolesStandard (Built-in) roles should work fine.Workaround: Add read/update privileges for the "Voice Mail Pilot web pages" resource to the custom roleMore Info:	Status Fixed              Severity 3 - moderate Last Modified In Last 7 Days         Product Cisco Unified Communications Manager (CallManager)          Technology 1st Found-In 8.6(2)        Fixed-In 9.1(0.98000.458) 1.0(0.98000.218) 10.0(0.98000.4)

Cheers!

Rob

"I don't know how, I don't know when
But you and I will meet again " 

- Tom Petty

[hanlykent]

For those running 9.1 and above,

We just ran into this problem upgrading from 9.1.1 to 9.1.2 SU2 (9.1.2.12900-11)

The above workaround fixed the issue.

We did not have this issue in 9.1.1, so it seems the issue has represented itself in later versions on 9.1