02-15-2007 10:59 PM - edited 03-14-2019 08:04 PM
Hi Frenz,
Hi we have a call manager cluster. I am trying to impose the Client matter code for international FAX.but it doesnt seems to work properly.
When i apply the client matter code after dialing the number the fax machine gives me the beep tone to enter the CMC but the fax machine doesnt accept this.
Does anybody have a solution for this.
Your suggessions highly appreciated.
Cheers
AJ
02-15-2007 11:03 PM
When i apply the client matter code after dialing the number the fax machine gives me the beep tone to enter the CMC but the fax machine doesnt accept this?
What happens ? THe fax is not forwarding the CMC digits? or call drops? or no CMC are being recognized?
Is CMC a must fro this fax machine?
02-15-2007 11:33 PM
Hi
thanks for the prompt reply
the fax doesnt accept the digits so i think its not forwarding .. i am getting a busy tone after i enter the CMC
02-16-2007 06:19 AM
Hi AJ,
Two quick questions regarding this setup. Have you tried using the same ATA/CMC with a standard Analog phone? (does this work?) Have you tried entering a # at the end of the CMC?
Let us know,
Rob
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