VG204 Unable to Fax. States line is busy.

[philmartin79]

Hi,

I have an extension on a VG204 port that when you try and fax from it or to it it fails. If you plug an analogue phone into the port you can make and receive calls so it is not a routing issue, this all appears to be normal. When you dial the number you get the fax tone but if you try to fax it, the fax fails.

I have disabled T38 in case this had any issues with it. I have also asked them to make sure the speed is confirmed as 9600 on the fax. The fax machine works when you move it to another GW (unfortunately a different GW as this is the only fax in that location). And when you move a working fax to that port it also fails.

Any useful suggestions?!

The only things I havent tried are cabling replacements.

[Wilson Samuel]

Could you please post the config from the VG204?

Regards

[philmartin79]

Univ-Brad-VG204#sh run
Building configuration...

Current configuration : 2209 bytes
!
version 12.4
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
!
hostname Univ-Brad-VG204
!
boot-start-marker
boot-end-marker
!
logging message-counter syslog
logging buffered 3000000
enable secret 5 $1$8k2j$zqvnxikQkfRsbtIZQ/Nk90
!
aaa new-model
!
!
aaa authentication login default local
!
!
aaa session-id common
ip source-route
!
!
!
!
ip cef
no ipv6 cef
!
stcapp register capability 0/0 modem-passthrough
stcapp register capability 0/1 modem-passthrough
stcapp register capability 0/2 modem-passthrough
stcapp register capability 0/3 modem-passthrough
stcapp ccm-group 1
stcapp
!
stcapp feature access-code
!
stcapp feature speed-dial
!
!
!
!
!
!
!
voice service voip
 fax protocol t38 ls-redundancy 2 hs-redundancy 0 fallback pass-through g711ulaw
 modem passthrough nse codec g711ulaw
!
!
!
!
!
!
!
!
!
!
!
!
!
voice-card 0
!
username sicl privilege 15 secret 5 $1$iknK$un5H8zowF37NDU5xC5CrD0
archive
 log config
  hidekeys
!
!
!
!
!
interface FastEthernet0/0
 ip address dhcp
 duplex auto
 speed auto
!
interface FastEthernet0/1
 no ip address
 shutdown
 duplex auto
 speed auto
!
ip forward-protocol nd
!
no ip http server
!
!
!
control-plane
!
!
!
voice-port 0/0
 timeouts initial 60
 timeouts interdigit 60
 timeouts ringing infinity
!
voice-port 0/1
 timeouts initial 60
 timeouts interdigit 60
 timeouts ringing infinity
!
voice-port 0/2
 timeouts initial 60
 timeouts interdigit 60
 timeouts ringing infinity
!
voice-port 0/3
 timeouts initial 60
 timeouts interdigit 60
 timeouts ringing infinity
!
ccm-manager fax protocol cisco
ccm-manager config server 10.2.47.10
ccm-manager sccp local FastEthernet0/0
!
!
sccp local FastEthernet0/0
sccp ccm 10.2.47.10 identifier 1 version 7.0
sccp
!
sccp ccm group 1
 associate ccm 1 priority 1
!
!
dial-peer voice 999020 pots
 service stcapp
 port 0/0
!
dial-peer voice 999021 pots
 service stcapp
 port 0/1
!
dial-peer voice 999022 pots
 service stcapp
 port 0/2
!
dial-peer voice 999023 pots
 service stcapp
 port 0/3
!
!
!
line con 0
 no modem enable
line aux 0
line vty 0 4
 exec-timeout 0 0
 length 0
 transport input telnet
!
exception data-corruption buffer truncate
end

Univ-Brad-VG204#

[theodore-f-walker]

Hey,

Having the same exact problem almost a decade later on a VG450. Is there anyone who has any insight?