IP Telephony and Phones

ringback tone doesn't work in some outbound calls, I have attached two calls, one we can hear the ringback tone from the calling ip phone, and another we don't hear the tone. call flow: IP Phone>CUCM >Sip>VG>Sip>ITSP the calling number in both:4823 

Hello dears,There is a strange issue with only 2 installed softphones. They randomly go freezing and user disconnect from finesse after answer calls for 10 sec and user have to terminate it from task manager. Is it a common issue? I believe it may be...

Hi We recently cross an issue where one way audio when answer from hunt queued calls and call flow as below: ITSP ---sip---> CUBE(SP) --- sip--> CUCM --- sip---> ip phone PSTN caller 1 call the hunt and answer by IP phone with 2 way audio. Then 2nd ...

Hi, I have 2 Cisco 8861 phones. They are both Enterprise that I am converting to 3pcc. I plugged one in that was used and I can use it fine. I plug one in that seems brand new in the box still in the package and plug it in and the Cisco Logo appears ...

Hi, I have a customer with CUCM who wants a solution where DDI extensions can be allocated simultaneously to IP phones registered to CUCM and MS Teams endpoints. If the DDI number is called the requirement is for both CUCM and Teams devices to ring a...

Does anyone know of a SQL Query that will provide us with a timestamp of when a device was created.For example, you type in the device name of 'CSF123456789' it would spit out the timestamp (date and time) of when it was created?

Hello,i am facing some warnings in the ATA191 log: Dec 6 01:47:13 ATA191-MPP local1.warning vsock: fprv_eval_profile_rule(3106) FSTR_CFG_RULE: https://activate.cisco.com/software/edos/callhome/rc?id=$MAU:$SN:$PN&sw=$SWVER Dec 6 01:47:13 ATA191-MPP lo...

Hi,I've been struggle to find any cisco websites to download SIP firmware 7841 for CME, any of you know it or any suggest? Thanks.

I have inherited a customer that is using 2 CMEs on 2 sites. Call transfer is fine, calling between sites is fineThe issue is call pickup is not working for calls originating from the other site. ExampleSite A (Ex400) makes a call to site B (Ex600), ...

Hello,  I just replaced some older ISR with a new 4331 running following IOS-XE image: isr4300-universalk9.03.16.04b.S.155-3.S4b-ext.SPA.bin.  I see in the debug ccsip messages that RFC2833 is correctly negotiated for DTMF between my device & the SIP...

Hellow.Is there a way on 12.5 CUCM, two Fanvil Devices, which are registered with the same DN to behave as one. For Example, if one of the two fanvil devices answers the call and then put it on Hold, the other to have the ability to take the call and...

Hello everyone,We have Directory Service URL configured in Enterprise Parameters, all is working fineI moved Directory URL files to another server for testing and try to configure it in my phone settings in External Data Locations Information Directo...

Hello dear Cisco friends,I am experiencing a strange problem and I have no clues on how to troubleshoot it. We have a Cisco environment composed of a UCM and a CCX (on-prem). Under certain circumstances, a user is no longer able to hear the ringing t...

Dear Guru,                We have a lot of agents has short calls and we need to know Who ended the call from agent side or from the customer side ? Cisco CUCM 12.5Cisco UCCX 12.5Standard License