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Voice Droping in DSL branches - I am Stucking !!!!!!!

eemara949
Level 1
Level 1

Dear all,

We have full cisco unified communication enviroment, and everything is running smooth in the head office, but we have two remotes branches one is 1 Mbps DSL connection and the other is 1 Mbps WiMaX connection, we have one ip phones in the first site and 4 in the second one. We are suffering from voice droping in the calls between the head office and the remote sites and between the remote site with external PSTN.

We dont have any special traffic in our remote sites, they are only around 5 PCs and one IP phone in the firs site and 3 PCs and 4 IP phones in the second site.

Please we are suffering from this problem!! any body can help us??

Thanks & Best Regards,

18 Replies 18

The codec for the Loacl sites is G.711 and for remote is G.729 and BW is default.

Dear Mr. Leo,

I am still waiting your kind support.

Regards,

Couple of things to check/consider:

First, ensure you actually associated the policy to the interface(s).

Next, check to see if it may be related to an ip cef bug by disabling ip cef oif it is enabled on your router (you would not be the first to run into ip cef bugs).

Then, limit the bandwidth in the region setup to max. 4 calls (since you only have 4 phones on the branch location there is really no need to put it to unlimited (the default)).

Why would you put your priority percentage to 60%on a 1Mbps call if you have max. 4 calls? If you are using G.729a your real need is appr. 108kbps and not 600kbps.

This is based on 20ms samples (50 pps) for G729 + 7 bytes L2 overhead for your wan link per packet. If you use VPN you may need to increase. Check you bandwidth calculation.

Ensure you are actually running G.729a over the WAN (packet trace/snif) and not G.711

Last but ot least, I am kinda puzzled with how you connection actually looks like. You stated in your original post it is DSL but you're not doing any VPN. Does this mean you have some sort of private IP line running over DSL? I can not imagine someone sending VoIP traffic directly over the Internet without encrypting.

And one hing I have to say: Keep in mind that the forum is not an official support channel. It is best effort, people willing to help out. So posting multiple replies as a reminder is not a good practice. If your issue is that urgent you may just open up a case with Cisco TAC or your partner/reseller and they will assyst you if you have a contract with them.

HTH,

Leo

Hi there

in your ACL for LLQ i can not see any RTP in the ACL

which is the main palyer to give priority to voice traffic

u need a line in ur ACL looks like the following :

permit udp any any range 16384 32767

this way u will include RTP traffic

or if are using NBAR u could use an other method like

make ur calss map like

class-map match-any voice

match access-group [uracl name]

match protocol rtp

good luck

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