voice gateway showing in and out for call type for isdn active calls

[Horacio Gutierrez]

Hello,

Users are getting unknown caller id in call center.  The voice gateway after running a show isdn active command is showing in and out as call type instead of only showing in for call type. Please Help.

Thanks,

[Manish Gogna]

Hi Horacia,

If you check the incoming call first , what is the exact call flow from PSTN to the call center agent? Please specify the gateway protocol type and other details. When you run a debug on gateway for an incoming call do you see the caller id there? If yes, then the issue needs to be fixed on CUCM side else it is likely the Telco not sending caller id. You can update the post with running config from gateway and a debug for an incoming call for further assistance along with call flow details.

HTH

Manish

[Horacio Gutierrez]

We have a cvp ucce environment where the call hits the voice gateway which sends to cvp call server that is routed to the agent via icm rogger server.  Below is output that shows the same caller id for out call type and in. Can someone helps us figure this out thanks..

--------------------------------------------------------------------------------
                                ISDN ACTIVE CALLS
--------------------------------------------------------------------------------
Call    Calling      Called       Remote  Seconds Seconds Seconds Charges
Type    Number       Number       Name    Used    Left    Idle    Units/Currency
--------------------------------------------------------------------------------
In       5627746205        5400                   438       0       0              
Out    5627746205 +8004562642            432       0       0      0