Voice mail message unretrievable

[kirkulees007]

I have a user that is not able to listen to a message:

They go into the vm and cannot retrieve the message, message unretrievable is what they are being told and message is dated 2/1/2013.

I'm new to unity, is there a way I can retrieve the message for them?  Is there a way to find out why the message is not retrievable?

Thanks!

[Aashish Jolly]

Hi,

  Which voice messaging system is this i.e. Cisco Unity, Cisco Unity Connection or Cisco Unity Express. If the user is not able to retrive voice message from the IP Phone, they may want to try Cisco PCA, a web based application that shows the voice messages and you can use either your PC's speakers or IP Phone to listen to voice messages.

URL to access -> http:///ciscopca

For more on Cisco PCA and weather it is enabled for users, refer to the guide below

Cisco Unity Connection - End-User Guides

http://www.cisco.com/en/US/products/ps6509/products_user_guide_list.html

User Guide for the Cisco Unity Connection Messaging Assistant Web Tool or

User Guide for the Cisco Unity Connection Messaging Inbox Web Tool.

HTH

Aashish