Voicemail issue : CUCM 10.5.1

[Gowrishankar NC]

Hi All,

I have one really weird issue with CUCM 10.5.1 regarding Voicemail.I have 3 extensions which are configured with same partitions and CSS etc. But when I dial these number below is what is happening.

• 2XXXX calls not at all going to Voicemail, Phone simply keeps ringing.
• 2XXXX calls are going to Voicemail after few rings even if I select Forward all to VM.
• 2XXXX calls directly going to Voicemail even if the line is registered on phone and Voicemail option is unchecked.

CUCM DB replication is good and I have check the route plan report and there are no duplicate numbers. Please advise!!!

Regards,

Gowri

[Jaime Valencia]

So, this is a shared line??

You probably want to dig into CUCM traces to see exactly what is going on.

[Gowrishankar NC]

These were 3 different extensions.

The issue was with DB replication, Replication status was showing good but the publisher data was not getting copied to subscriber for some reason. Opened TAC and copied the current database from PUB to all SUB's and rebooted the cluster which resolved the issue.

Regards,

Gowrishankar

[Mohammed al Baqari]

You post is confusing. What is 2xxxx? Is this same extension on 3 phones or 3 separate extensions.

Start with DNA and see if your calls are hitting the right number.