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Webdialer and click to call issue for certain profile

Hi,

I have issue in Webdialer and click to call from certain user profile device, when i try to use them click to call tell me that no phone system connection and Web dialer show me Failed to open Device/Line.

For most of users with same parameters it works fine, but for some of them it doesn't work.

I restarted CTI but doesn't work

Thank for your help.

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Webdialer and click to call issue for certain profile

Also there is only fixed line working, all device profile have the same issue.