what is CVP used for ?

[Ahmed Tarek]

hi all,

i just get a little confused for the following:-

CVA (customer virtual assistant)

VAV (virtual agent voice)

CVP (customer voice portal)

i need real live experiences for them with how to use in cucm environment.

[Ahmed Tarek]

any support dears?

[Ahmed Tarek]

any ideas?

[rimishr2]

Please do some reading first.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/11_0/CCVP_BK_11366AC9_00_1101-design-guide/CCVP_BK_11366AC9_00_1101-design-guide_chapter_01.html

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp_12_5/configuration/guide/ccvp_b_configuration-guide-12-5-1/ccvp_b_configuration-guide-12-5-1_chapter_010.html

https://www.cisco.com/c/en/us/support/docs/contact-center/unified-customer-voice-portal/215527-configure-cvp-customer-virtual-assistant.html