What is purpose of Dialog Groups in UCCX?

[Bahlul Guliyev]

Hello All,

Who can clarify for my what is the purpose of Dialog Groups in UCCX?

Why we need it?

Best Regards

Bahlul

[aateek singh]

Hi Bahlul

A dialog group in UCCX helps to created a pool of dialog channels in which
each channel is used to perform dialog interactions
with a caller, during which the caller responds to
automated prompts by pressing buttons on a
touch-tone phone.

Regards
Aateek Singh
Network Engineer
Spooster IT Services

[Bahlul Guliyev]

Hello Aateek,

How can I find, how many dialog channels do I need?

Thanks in advance.

Bahlul