HelloCan you follow the below

LUIS TUSEN · ‎08-09-2014

Hi I am Luis

I have a Cisco Call Manager Express and Cisco Unity Express configured, I am using AA B-ACD, I can do outgoing calls without problems, the other side can to hear me fine, and I can do it too, but when I receive one incoming calls via AA B-ACD, the caller doesn't hear me, but I listen to him and when I speak just hear my own voice. I am using Cisco CP Phones 7841 Sip, I think that maybe the firmware that isn't working very well. I try to changing the dtmf-relay and codec but there is no problem so, What can I do in this issue?

Thanks.

islam.kamal · ‎08-09-2014

hello

Can you share your configuration , and "debus voice ccapi inout"?.Also share all tests , to save time for you and to avoid repeated sggestions, which already done by you?.

Thanks

please rate all useful information

LUIS TUSEN · ‎08-09-2014

Sure,

#show run

application
service PPD-AAQueue flash:bacd/app-b-acd-3.0.0.2.tcl
param aa-hunt4 4006
param aa-hunt10 4043
param aa-hunt2 4002
param number-of-hunt-grps 4
param aa-hunt3 4003
!
service PPD-AA flash:bacd/app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param service-name PPD-AAQueue
param number-of-hunt-grps 3
param dial-by-extension-option 1
param handoff-string PPD-AA
paramspace english language en
param max-time-vm-retry 3
param aa-pilot 8093733893
paramspace english location flash:
param welcome-prompt flash:bacd/en_bacd_welcome.au
param call-retry-timer 30
param voice-mail 4049
param max-time-call-retry 20

voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
registrar server
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g729r8
!
!
!
!
voice iec syslog
voice register pool-type 7841
xml-config maxNumCalls 6
xml-config busyTrigger 6
xml-config custom sshAccess 0
phoneload-support
num-lines 4
description Cisco IP Phone 7841
reference-pooltype 6941
!
voice register global
mode cme
source-address 10.17.6.1 port 5060
max-dn 50
max-pool 12
load 6941 BOOT69xx.0-0-0-14.zz.sgn
load 7841 kern78xx.10-1-1SR2-1
authenticate register
authenticate realm all
timezone 55
date-format D/M/Y
dialplan-pattern 1 8093733893 extension-length 4
voicemail 4049
tftp-path flash:
file text
create profile sync 0001455037153255
!
voice register dn 1
number 4040
call-forward b2bua busy 4049
call-forward b2bua noan 4049 timeout 20
allow watch
shared-line
label Hunt Group
!
voice register dn 2
number 4002
call-forward b2bua busy 4049
call-forward b2bua noan 4049 timeout 20
pickup-group 10
name Federico Lopez
label Federico Lopez
mwi

voice register template 1
conference admin

voice register pool 2
busy-trigger-per-button 2
id mac 2C3E.CF87.488C
type 7841
number 1 dn 2
number 2 dn 1
template 1
cor incoming user-local default
dtmf-relay rtp-nte
voice-class codec 1
username flopez password 123456
no vad

voice translation-rule 1
rule 1 /8093733893/ /4048/

dial-peer voice 1 voip
description ** Incoming call from SIP Trunk Claro**
session protocol sipv2
session target sip-server
incoming called-number .%
voice-class codec 1
dtmf-relay rtp-nte
no vad

dial-peer voice 2000 voip
description ** cue voicemail pilot number **
destination-pattern 4049
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 2001 voip
description ** cue auto attendant number **
service ppd-aa
destination-pattern 4048
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 2002 voip
description ** cue prompt manager number **
destination-pattern 4047
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 2003 voip
description ** cue auto attendant SipTrunk number **
translation-profile outgoing CUE-Auto-Attendant
destination-pattern 8093733893$
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
incoming called-number 8093733893$
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay rtp-nte
codec g711ulaw
no vad

islam.kamal · ‎08-12-2014

hello

I did not see and dial-peer configuration for Cisco B-ACD . Can you try Dial peer for B-ACD uses rtp-nte , and codec g711ulaw. Just check your scinario based on the below link and everything will be ok.

can you find te below link:-

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-express/67907-tdcueacd.html

Thanks

please rate all useful information

LUIS TUSEN · ‎08-12-2014

Hi

I did this changes, and now I don't hear the b-acd cme-aa prompt, sometimes I just hear an music on hold, then the call is transfered to operator extension. I cann't select any extension.

dial-peer voice 2003 voip
destination-pattern 8093733893
session target ipv4:10.1.10.2
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 2004 voip
service ppd-aa
incoming called-number 8093733893
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad

islam.kamal · ‎08-12-2014

Hello

you forget to add service under dial-peer voice 2003

dial-peer voice 2003 voip
service PPD-AA
destination-pattern 8093733893
session target ipv4:10.1.10.2
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 2004 voip
service PPD-AA
incoming called-number 8093733893
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad

Thanks

please rate all useful information

LUIS TUSEN · ‎08-12-2014

hello

I did the changes, but the issue is the same.

voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
registrar server
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g729r8
!
!
!
!
voice iec syslog
voice register pool-type 7841
xml-config maxNumCalls 6
xml-config busyTrigger 6
xml-config custom sshAccess 0
phoneload-support
num-lines 4
description Cisco IP Phone 7841
reference-pooltype 6941
!
voice register global
mode cme
source-address 10.17.6.1 port 5060
max-dn 50
max-pool 12
load 6941 BOOT69xx.0-0-0-14.zz.sgn
load 7841 kern78xx.10-1-1SR2-1
authenticate register
authenticate realm all
timezone 55
date-format D/M/Y
dialplan-pattern 1 8093733893 extension-length 4
voicemail 4049
tftp-path flash:
file text
create profile sync 0153540075539405
!
voice register dn 1
number 4040
call-forward b2bua busy 4049
call-forward b2bua noan 4049 timeout 20
allow watch
shared-line
label Hunt Group
!
voice register dn 2
number 4002
call-forward b2bua busy 4049
call-forward b2bua noan 4049 timeout 20
pickup-group 10
name Federico Lopez
label Federico Lopez

application
service PPD-AAQueue flash:bacd/app-b-acd-3.0.0.2.tcl
param aa-hunt1 4010
param aa-hunt10 4043
param aa-hunt2 4041
param number-of-hunt-grps 4
param aa-hunt3 4042
!
service PPD-AA flash:bacd/app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param service-name PPD-AAQueue
param number-of-hunt-grps 3
param handoff-string PPD-AA
paramspace english language en
param max-time-vm-retry 3
param aa-pilot 8093733893
paramspace english location flash:
param welcome-prompt flash:bacd/en_bacd_options_menu.au
param call-retry-timer 30
param voice-mail 4011
param max-time-call-retry 20

interface ISM0/0
description Communicate with Cisco Unity Express
ip unnumbered Vlan90
service-module heartbeat-reset disable
service-module ip address 10.1.10.1 255.255.255.252
!Application: CUE Running on ISM
service-module ip default-gateway 10.1.10.2
!

interface Vlan90
description Service-Module Engine
ip address 10.1.10.2 255.255.255.252
ip virtual-reassembly in

dial-peer voice 2000 voip
description ** cue voicemail pilot number **
destination-pattern 4049
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 2001 voip
description ** cue auto attendant number **
destination-pattern 4048
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 2002 voip
description ** cue prompt manager number **
destination-pattern 4047
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 2003 voip
service ppd-aa
destination-pattern 8093733893
session target ipv4:10.1.10.2
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 2004 voip
service ppd-aa
incoming called-number 8093733893
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad

thanks

islam.kamal · ‎08-12-2014

Hello

kindly do the below configuration

no dial-peer voice 2003 voip

no dial-peer voice 2004 voip

dial-peer voice 8000 voip

service ppd-aa

destination-pattern 8093733893

session protocol sipv2

session target ipv4:10.1.10.2 /or you can use loopback ip address/

incoming called-number 8093733893

dtmf-relay rtp-nte

codec g711ulaw

no vad

Thanks

please rate all useful ifnormation

LUIS TUSEN · ‎08-12-2014

hi

I did this:

voice translation-rule 1
rule 1 /8093733893/ /4048/ (Auto Attendant number CUE)
!
!
voice translation-profile CUE-Auto-Attendant
translate called 1

dial-peer voice 2003 voip
translation-profile outgoing CUE-Auto-Attendant
destination-pattern 8093733893$
b2bua
session protocol sipv2
session target ipv4:10.1.10.2
dtmf-relay rtp-nte
codec g711ulaw
no vad
!
dial-peer voice 2004 voip
b2bua
session protocol sipv2
session target sip-server
incoming called-number 8093733893$
dtmf-relay rtp-nte
codec g711ulaw
no vad

I did the changes, but the issue is the same.

islam.kamal · ‎08-12-2014

Hello

Can you follow the below please withouit any changes

dial-peer voice 2003 voip
no translation-profile outgoing CUE-Auto-Attendant
incoming called-number 8093733893
destination-pattern 8093733893$
no b2bua
session protocol sipv2
session target ipv4:10.1.10.2
dtmf-relay rtp-nte
codec g711ulaw
no vad
!
no dial-peer voice 2004 voip

Note: I need to make sure that you can hit the B-acd so ignore now CUE, please .

if not going: share debugs "debug voice ccapi inout & debug ccsip messages"

Thanks

please rate all useful information

When I receive one incoming calls via AA B-ACD, the caller doesn't hear me, but I listen to him.