Create a CTI Remote Device using AXL11.5

[jialinli]

Hi,

I met the same problem with adding CTIRD devices as this thread Create a CTI Remote Device using AXL10, has it been resolved? I cannot add CTIRD devices even remove "dndRingSetting" field.

Thanks,

Jialing

[npetrele]

Hi Jialing,

If your problem doesn't revolve around dndRingSetting, can you post a sample XML request that fails?

Thanks

[jialinli]

Hi, Nicholas

The addNewDevice.xml is the request file, and the other one is the response message I got. Thank you~

Thanks,

Jialing

[npetrele]

Hi Jialing,

It's the same defect, even though you aren't using dndRingSetting.  You are specifying other dnd options and ring settings, and that's triggering the defect.  The AXL request is still generating a bad SQL query.

You can probably create an executeSQLUpdate AXL request to work around this, but it would be very complex.

I'll post again when a fixed version is available.  It should be fixed in the next service release.  If you need a fix sooner than that, please open a case and I can request an Engineering Special.

Thanks,

Nicholas

[npetrele]

Hi Jialing,

I just wanted you to know that I revised the defect report to include your specific case so that the engineers will make sure that it's fixed along with the dndRingSetting issue.

Thanks,

Nicholas

[npetrele · Accepted solution]

Hi Jialing,

The engineers confirmed that this is the same defect as the dndRingSetting.  It's already fixed in their code base.  I'll post again when I know when this fix will be available as a service release.  Meanwhile, if you need a fixed version sooner than that, please open a support ticket, and I can request an Engineering Special for you.

Thanks,

Nicholas

[jialinli]

Hi, Nicholas

Thank you so much for your specific response~ I think I'm okay to wait for the new service release, no need to open a support case for now. Thank you~

Thanks,

Jialing

[torsten.brink]

Hi Everyone.

I´m still having the same issue.. Now with CUCM 12.5 or 12.0 .. or 11.5 latest SU.

Is this still not fixed?

Does anyone maybe has a workaround with an XML file as an example for me?

Cheers

Torsten

[thedd]

Tryed myself.

Same result.

Issue not solved yet in CUCM 12.5.1.11900-146.