CUCM 11.5 risport70 API can't return all status devices

[DennisWei328]

Hi,everyone, 

I am using risport70 API to try to get all devices list include 'registered, unregistered ,unknown' status devices. 

However i can only get registered and unregistered devices but no unknown devices. 

Then i add "unknown" status as a condition in the request however still not work.

The response still can't inlcude unknown status device.

SoupUI version: 5.6.1

SoupUI request:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soap="http://schemas.cisco.com/ast/soap">
<soapenv:Header/>
<soapenv:Body>
<soap:selectCmDeviceExt>
<soap:StateInfo></soap:StateInfo>
<soap:CmSelectionCriteria>
<soap:MaxReturnedDevices>1000</soap:MaxReturnedDevices>
<soap:DeviceClass>Any</soap:DeviceClass>
<soap:Model>255</soap:Model>
<soap:Status>Unknown</soap:Status>
<soap:NodeName></soap:NodeName>
<soap:SelectBy>Name</soap:SelectBy>
<soap:SelectItems>
<!--Zero or more repetitions:-->
<soap:item>
<soap:Item></soap:Item>
</soap:item>
</soap:SelectItems>
<soap:Protocol>Any</soap:Protocol>
<soap:DownloadStatus>Any</soap:DownloadStatus>
</soap:CmSelectionCriteria>
</soap:selectCmDeviceExt>
</soapenv:Body>
</soapenv:Envelope>

Could someone please help advise? Thanks! 

[npetrele]

Risport70 SelectCmDevice(Ext) will only return phones that have been registered at one time, even if their status is currently "unknown". Were your "unknown" status phones ever registered?

[dstaudt]

True.  'Unknown' is something you shouldn't normally see, as phones should either be Registered/Un-Registered/Not returned by Risport at all.