CVP Call Routing and Call Handling

[RishikulSaxena18768]

Dear All,

We have deployed a UCCE solution which requires with the setup which leverages CVP.

The infrastructure setup involves a cisco voice router, cvp, cucm, vvb and icm plus its related components.

The call flow which is setup today sends an inbound PSTN call from cisco voice router to cvp via SIP trunk.

CVP in turn relays communication from it's end to CUCM with a siptrunk which is setup between cvp and cucm.

My question here is that can we instead of sending call from cisco voice router to cvp, can be relay is via cucm.

So changing the call signaling path from

this -

voice router <--->cvp<--->cucm

                    (sip)         (sip)

to this-

voice router <---> cucm--->cvp

                     (sip)           (sip)

Thanks,

[KiranKL]

Hi,

For a quick help and better visibility from contact center experts, I would recommend you to post this question in the following forum which is dedicated to contact center issues: https://community.cisco.com/t5/contact-center/bd-p/j-disc-dev-contact-center

Thanks,

Kiran

[RishikulSaxena18768]

Thank you Kiran, I just posed on contact center forum