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Error sending SMS: Unable to send SMS to the specific phone number

Trying to enrol a new phone for an existing user and I get this in the admin console when I try to enrol mobile via SMS. Loads of credits left. Is there some other configuration needed. In the end, I sent the HTTP link via text message manually (so number/SMS working).

4 Replies 4

Also, we'd first tried enrolment email but when they clicked on the link, they got:

robnicholsonmalt_0-1694518910239.png

 

DuoKristina
Cisco Employee
Cisco Employee

Please contact Duo Support and they can check the number for you.

Duo, not DUO.

lsonzogni
Community Member

Same problem here....and try to write number in several formats.

lsonzogni_0-1696330007538.png

 

Please contact Duo Support and they can check the number for you.

Duo, not DUO.
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