Error sending SMS: Unable to send SMS to the specific phone number

[robnicholsonmalt]

Trying to enrol a new phone for an existing user and I get this in the admin console when I try to enrol mobile via SMS. Loads of credits left. Is there some other configuration needed. In the end, I sent the HTTP link via text message manually (so number/SMS working).

[robnicholsonmalt]

Also, we'd first tried enrolment email but when they clicked on the link, they got:

[DuoKristina]

Please contact Duo Support and they can check the number for you.

[lsonzogni]

Same problem here....and try to write number in several formats.

[DuoKristina]

Please contact Duo Support and they can check the number for you.