Managing Users

Connect with other Duo members and pick up tips on how to create, edit, and manage Duo users.
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Forum Posts

Was adding some new users to DUO and ran my authentication failure report and found it to be close to 50%. This seems inordinately high, and I was wondering what % others are seeing? To be sure, we’re still implementing DUO adding new users and appli...

lkeyes1 by Level 2
  • 2369 Views
  • 4 replies
  • 0 Helpful votes

Hi…wondering about what’s necessary to integrate Office 365 web access with SSO. I saw another message suggesting that DUO is working on a “named application” for o365 and that there may be documentation available for setting up a generic SAML applic...

lkeyes1 by Level 2
  • 4390 Views
  • 4 replies
  • 1 Helpful votes

We are a MSP that’s new to DUO. So far we have one admin setup at each client which makes it kinda difficult when logging in. I know I can enroll the other techs one by one but is there a way to do it for each site at once? Or do I have to go in to e...

DGbrandon by Community Member
  • 2828 Views
  • 4 replies
  • 0 Helpful votes

Hi, We operate a Windows RDS environment and have protection at the rdweb layer and then protection on published applications using the duo-rdp client. We installed the duo-win-login.exe on a session host to protect the published application and adde...

s_hughes78 by Community Member
  • 9460 Views
  • 3 replies
  • 0 Helpful votes

Hello, i was unable to login admin panel because of forgotten password. After password reset, i stuck another problem in Push or Sms authentication. Which is “You’ve exceeded the number of allowed authentication attempts. Please contact your owner ad...

tmohal by Community Member
  • 5936 Views
  • 1 replies
  • 0 Helpful votes

We just bought a small company (8 users) using Duo on RDP on Server 2016. We want to continue with Duo, I’ve set up our company and added the users. All users on both previous and new company are set to Bypass. How do I change the account to our comp...

RickD1 by Community Member
  • 1569 Views
  • 2 replies
  • 0 Helpful votes

I set up a coinbased account and activated duo, I was having a lot of trouble with it so I disabled the duo for coinbase, now I cant get into one without the other.

Cfaith by Community Member
  • 1633 Views
  • 1 replies
  • 0 Helpful votes

I just upgraded my phone to Apple 12 Pro. Did the iPhone back up through iCloud. I am having alot of issues signing into instagram. I am not having issues signing acounts on instagram, it’s the instagram handle that is associated with DUO MOBILE that...

lambo_jules by Community Member
  • 1164 Views
  • 1 replies
  • 0 Helpful votes

Is there a way to add unique information to the Subject of this email notification? Being able to add the user id to the Subject would be perfect. Thank you.

EM_J by Community Member
  • 1287 Views
  • 1 replies
  • 0 Helpful votes

I tried to move my Duo verification from my iPhone to a new Android phone. I activated the new Android phone via the admin portal, but when I tried it by relogging, the Duo Push went to the old iPhone. I thought (incorrectly I suppose) that the push ...

SplitEnd by Community Member
  • 6593 Views
  • 3 replies
  • 0 Helpful votes

Hi duo, Until 7, June, duo push worked well. But duo push’s failed with location unknown message today. I recently changed some options from Android cell phone. But I’m not sure what it is cuz I just followed guides from youtube. Are location unknown...

jsk1 by Community Member
  • 3856 Views
  • 5 replies
  • 0 Helpful votes

I’ve had some users who will use the Mobile app at one point then some time later (maybe a month or 2) when they try to use it again it seems to not be activated. Does the activation period time out after no use? Or have they possibly deleted/re adde...

TiffanyS by Community Member
  • 3242 Views
  • 4 replies
  • 0 Helpful votes
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