DUO Admin portal not sending push notifications

[slammert]

I recently had to get a new cell phone and since then I have not been able to get DUO Push notifications when logging into the DUO portal.  I get them when I login to the computer and email just not when logging into the portal.

[DuoKristina · Accepted solution]

Duo administrator accounts and Duo user accounts are distinct account types in Duo Mobile.

" I get them when I login to the computer and email " - this sounds like you have Duo user account activated for push with Duo Mobile. You are logging into these Duo-protected services as a user of that service.

You need to activate push for your Duo administrator account separately. This adds a second account to Duo Mobile used just for logging in as an admin to the Duo Admin Panel.

Instructions for activating Duo Push for your Duo admin account are here: https://duo.com/docs/administration-admins#use-duo-push-for-administrator-authentication

[slammert]

Thank you!