cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
332
Views
1
Helpful
2
Replies

DUO Admin portal not sending push notifications

slammert
Beginner
Beginner

I recently had to get a new cell phone and since then I have not been able to get DUO Push notifications when logging into the DUO portal.  I get them when I login to the computer and email just not when logging into the portal.

1 Accepted Solution

Accepted Solutions

DuoKristina
Cisco Employee
Cisco Employee

Duo administrator accounts and Duo user accounts are distinct account types in Duo Mobile.

" I get them when I login to the computer and email " - this sounds like you have Duo user account activated for push with Duo Mobile. You are logging into these Duo-protected services as a user of that service.

You need to activate push for your Duo administrator account separately. This adds a second account to Duo Mobile used just for logging in as an admin to the Duo Admin Panel.

Instructions for activating Duo Push for your Duo admin account are here: https://duo.com/docs/administration-admins#use-duo-push-for-administrator-authentication

Duo, not DUO.

View solution in original post

2 Replies 2

DuoKristina
Cisco Employee
Cisco Employee

Duo administrator accounts and Duo user accounts are distinct account types in Duo Mobile.

" I get them when I login to the computer and email " - this sounds like you have Duo user account activated for push with Duo Mobile. You are logging into these Duo-protected services as a user of that service.

You need to activate push for your Duo administrator account separately. This adds a second account to Duo Mobile used just for logging in as an admin to the Duo Admin Panel.

Instructions for activating Duo Push for your Duo admin account are here: https://duo.com/docs/administration-admins#use-duo-push-for-administrator-authentication

Duo, not DUO.

slammert
Beginner
Beginner

Thank you!

 

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Quick Links