Username you have entered can not authenticate with duo security

[yogesh4]

We are using due twofactor for authentication in jira and users are facing issue while they are trying to login to jira.

They are getting below error. Anybody has gone through it.
username you have entered can not authenticate with duo security.

[mkorovesisduo]

Hi yogesh, are the users who see this message enrolled in Duo?

If not, does your New User Policy allow enrollment?