7600 cannot show running-configure

[ปลาวาฬทราย RMUTT CPE IX]

I'm facing this problem 20 Nodes. How should I do?

l2#sho run
l2#

Cisco IOS Software, c7600rsp72043_rp Software (c7600rsp72043_rp-ADVIPSERVICESK9-M), Version 12.2(33)SRD1, RELEASE SOFTWARE (fc4)

 l2 uptime is 3 years, 23 weeks, 5 days, 2 hours, 46 minutes

Thank you very much.

[saif musa]

Could you clarify the quastion more please ...

[ปลาวาฬทราย RMUTT CPE IX]

When I show run, no any information display.

l2#sho run

l2#

Thank you very much.

[saif musa]

The user account which you using for authintication is admin account or just a user with privilages ?

[Murad]

Your account might not have the right privlieges to run this command. Talk to your network admin for AAA server to get to work. Here i assume it to be a working router.

HTH

[Vinit Jain]

Could you please try the following :

- show configuration

- If you are aware of any interface, then get the running-config of that interface. (show run int <>)

- show module

- show redundancy

If there are two RSP cards on the 7600, could you please try the below:

- remote command standby-rp show run

The above commands will help clarify if there is any problem with the user. If the user doesnt has sufficient privileges, in most cases, it throws an error saying "command not authorized" but its not the case here, Thus makes me think it could be something else as well.

Also, check if there are other users who are seeing the same behavior.

Regards

Vinit

[ปลาวาฬทราย RMUTT CPE IX]

- show configuration

l2#sho conf
Using 33366 out of 4059328 bytes
%Error opening nvram:/startup-config (File table overflow)
l2#

- If you are aware of any interface, then get the running-config of that interface. (show run int <>)

l2#sho run int te1/1
l2#

- show module

l2#sho mod
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  1    4  CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE      JAF1244A
  5    2  Route Switch Processor 720 (Active)    RSP720-3CXL-GE     JAE1244Y
  6    0  Supervisor-Other                       Unknown            Unknown
  7    2  7600 ES+                               76-ES+XT-2TG3CXL   SAL1640P
  9   24  CEF720 24 port 1000mb SFP              WS-X6724-SFP       SAL1306J

Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  1  0022.9081.eb0c to 0022.9081.eb0f   2.7   12.2(14r)S5  12.2(33)SRD1 Ok
  5  001c.584c.bac8 to 001c.584c.bacb   5.7   12.2(33r)SRD 12.2(33)SRD1 Ok
  6  0000.0000.0000 to 0000.0000.0000   0.0   Unknown      Unknown      Unknown
  7  30f7.0d8d.3920 to 30f7.0d8d.392f   1.6   12.2(33r)SRD 12.2(33)SRD1 Ok
  9  0024.9798.be70 to 0024.9798.be87   3.3   12.2(18r)S1  12.2(33)SRD1 Ok

Mod  Sub-Module                  Model              Serial       Hw     Status
---- --------------------------- ------------------ ----------- ------- -------
  1  Distributed Forwarding Card WS-F6700-DFC3CXL   SAL1305H  1.3    Ok
  5  Policy Feature Card 3       7600-PFC3CXL       JAE13031  1.0    Ok
  5  C7600 MSFC4 Daughterboard   7600-MSFC4         JAE13041  1.1    Ok
  7  7600 ES+ DFC XL             7600-ES+3CXL       SAL1640P  1.3    Ok
  7  7600 ES+ 2x10GE XFP ITU     7600-ES+ITU-2TG-LK SAL1640P  1.2    Ok
  9  Distributed Forwarding Card WS-F6700-DFC3CXL   SAL1306H  1.3    Ok

Mod  Online Diag Status
---- -------------------
  1  Pass
  5  Pass
  6  Not Applicable
  7  Pass
  9  Pass
l2#

- show redundancy

l2#sho redu
Redundant System Information :
------------------------------
       Available system uptime = 3 years, 23 weeks, 6 days, 56 minutes
Switchovers system experienced = 0
              Standby failures = 246
        Last switchover reason = none

                 Hardware Mode = Duplex
    Configured Redundancy Mode = sso
     Operating Redundancy Mode = sso
              Maintenance Mode = Disabled
                Communications = Up

Current Processor Information :
-------------------------------
               Active Location = slot 5
        Current Software state = ACTIVE
       Uptime in current state = 3 years, 23 weeks, 6 days, 56 minutes
                 Image Version = Cisco IOS Software, c7600rsp72043_rp Software (c7600rsp72043_rp-ADVIPSERVICESK9-M), Version 12.2(33)SRD1, RELEASE SOFTWARE (fc4)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Tue 24-Feb-09 14:31 by prod_rel_team
                          BOOT = sup-bootdisk:c7600rsp72043-advipservicesk9-mz.122-33.SRD1.bin,1;sup-bootdisk:c7600rsp72043-advipservicesk9-mz.122-33.SRC3.bin,1;
                   CONFIG_FILE =
                       BOOTLDR =
        Configuration register = 0x2102

Peer Processor Information :
----------------------------
              Standby Location = slot 6
        Current Software state = in progress to standby cold
       Uptime in current state = 0 minutes
                 Image Version = Cisco IOS Software, c7600rsp72043_rp Software (c7600rsp72043_rp-ADVIPSERVICESK9-M), Version 12.2(33)SRD1, RELEASE SOFTWARE (fc4)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Tue 24-Feb-09 14:31 by prod_rel_team
        Configuration register = 0x2102


l2#

Thank you very much.

[Vinit Jain]

Few things noticed here:

- seems the standby RSP has gone bad. Its in Unknown state.

- If you look at the show redundancy output, it says in progress to standby cold. This implies its trying to sync the config but not been able yet.

- the show conf output shows that you were not able to access the startup config. Either its corrupted, or there is not enough memory available on the active RSP.

Could you please get the below output:

- show tech (if you are able to capture this command, then please upload it in a seperate file)
- show mem statistics
- show fabric channel-counters
- show fabric errors
- dir nvram:

Please attach the above commands in a file.

Regards

Vinit

[ปลาวาฬทราย RMUTT CPE IX]

show tech, I sent to your Facebook. :-D

l2#sho mem sta
                Head    Total(b)     Used(b)     Free(b)   Lowest(b)  Largest(b)
Processor   12DCA1F0   1696816656   216242420   1480574236   1476825104   1474018616
      I/O   78000000   134217728    44901792    89315936    89298592    88928252

l2#sho fab cha

 slot channel   rxErrors   txErrors    txDrops  lbusDrops
    1       0          0          0          0          0
    1       1          0          0          0          0
    5       0          0          0          0          0
    7       0          0          0          0          0
    7       1          0          0          0          0
    9       0          0          0          0          0

l2#sho fab err
Module errors:
 slot    channel        crc      hbeat       sync   DDR sync
    1          0          0          0          0          0
    1          1          0          0          0          0
    5          0          0          0          0          0
    7          0          0          0          0          0
    7          1          0          0          0          0
    9          0          0          0          0          0

Fabric errors:
 slot    channel       sync     buffer    timeout
    1          0          0          0          0
    1          1          0          0          0
    5          0          0          0          0
    7          0          0          0          0
    7          1          0          0          0
    9          0          0          0          0

l2#dir nvram:
Directory of nvram:/

%Error opening nvram:/ (File table overflow)

4059328 bytes total (4021724 bytes free)
l2#

Thank you very much.

[Vinit Jain]

Its weird that you are unable to access the nvram:

Could you please try to execute copy run start or wr mem command and see if you are getting any error.

If you still get some error or you are unable to save the config, then you will have to replace the RSP card.

Thanks

Vinit

[ปลาวาฬทราย RMUTT CPE IX]

l2#cop run sta
Destination filename [startup-config]?
startup-config file open failed (File table overflow)

l2#wr mem
startup-config file open failed (File table overflow)

l2#

You told me I should replace 20 RSP cards?

[Vinit Jain]

Your nvram is bad. You will have to replace the RSP720 (module 5) card in your chassis. Also, i noticed that slot 6 module is also in unknown state. Thus, you will have to replace both the RSP720 cards.

Part Id: RSP720-3CXL-GE

Hope this answers your question.

Regards

Vinit

PS: Please mark the question as answered if your query has been resolved. Also, please rate helpful posts.

[ปลาวาฬทราย RMUTT CPE IX]

I will try to reload on next Tuesday. If it isn’t solve, I will change RSP720 cards. I have 1 more question. I have many nodes throughout the country with same HW & SW, why this problem occurs just 1 region?

[ปลาวาฬทราย RMUTT CPE IX]

I found the bug: CSCsu74400, and can re-produced.