ACS 4.2 1113 not booting from DVD ROM

[Udupikrishna091]

Hi guys,

               I have a ACS 1113 appliance (4.2 ver), I am trying to recover the forgotten password, when i insert the disc and restart the SE it's not showing the prompt to recover the password, i checked the boot path and priority everything is fine, the recovery disc is also fine ther r no issues with that it has been created as a bootable disc, but still I am facing this issue, any ideas on this will be really helpful

HTH

krishna

[hooperp]

I am also encountering the same issue.  Can we get a response from Cisco on this topic?

Thanks.

[Jatin Katyal]

There should not be any issues if the CD is bootable because for recovering administrator password if you're using a different code DVD, it would give you a prompt. What do you see on your serial/console screen when it boots up?

Also, where did you get this recovery DVD?

Also, make sure you're directly connected to ACS SE via serial/console connection. In case you are using some other application like KVM or all, please avoid and then try.

Recovering from Loss of Administrator Credentials 
http://www.cisco.com/en/US/docs/net_mgmt/cisco_secure_access_control_server_for_solution_engine/4.2/installation/guide/solution_engine/admap.html#wp1038722

Regards,

Jatin

Do rate helpful posts-

[ahmed.gadi]

I have same issue with ACS5.0.2 on CSACS-1120-K9.

I am using same recovery/installation dvd which i got directly from cisco. checked boot options on ACS-1120.

Recovery DVD boots up properly when I tried on another machine  ( i.e. machine boots with DVD and gives me option for password recovery, but on ACS-1120,,NO LUCK).

[ahmed.gadi]

I got a FIX, when I tried to boot CACS-1120-K9 with ACS5.1 recovery DVD,I could resetmy admin password and its okay now.

You can download the ACS5.1 revocery ISO from cisco download page.

HTH