ACS 5.5 not working in Internet Explorer

[snarayanaraju]

Hello All - After changing the Local certificate (extending the year), i am unable to open ACS GUI using Internet Explorer where as ACS GUI opening in Chrome. I tried with Internet Explore 8 & 11.

What is the solution for this. Can some body help me on this

regards/Sairam

[Mohammed al Baqari]

What error are you getting.

[snarayanaraju]

Thanks for the reply.

"Internet Explorer cannot display the webpage" is the error message. But in  Chrome is works perfectly

regards,sairam

[snarayanaraju]

I did a packet capture using Wireshark, when the website was hit using Internet Explorer

1) Client sends [SYN] to server.
2) Server sends [SYN,ACK] to client.
3) Client sends [ACK] to server.

4) Client sends the message “Client Hello” to the server.
5) Server sends its public key with the message “Server Hello, Certificate, Server Hello Done”

6) Client sends [FIN,ACK]
7) Server sends [FIN,ACK]

Hope this will help us to discuss further

[thomas]

By local certificate, I assume you mean the ACS certificate. Hopefully it was signed by a CA that IE trusts and not a self-signed certificate. If not, disable certificate trust in IE for your ACS certificate/CA or consider adding it to the trusted CA list.

Otherwise, Supported and Interoperable Devices and Software for Cisco Secure Access Control System 5.5 > Supported Browsers says:

Windows 7 32-bit
– Internet Explorer version 11.x
– Mozilla Firefox version 24.4 ESR
– Mozilla Firefox version 28.x
– Mozilla Firefox version 29.x
Windows 7 64-bit
– Internet Explorer version 10.x
– Internet Explorer version 11.x

...

You did not state which Windows OS you are using.

If it is one of the supported combinations above, call TAC.

[snarayanaraju]

Thanks - I tested this in IE 8 and IE 10. The Operating system is Windows 10. It neither works in Mozilla Firefox

It was working until i extended the year in the Certificate