ACS GUI password reset

[samy.ccnp]

Hello Guys,

Somehow we don't have GUI access to our ACS system so I have tried to reset the same using CLI since I have CLI access using admin account.

when I tried to execute the below command then it returned back as "Failed to reset password" so can you please help to check the same.

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ACS/admin# acs reset-password acsadmin
This command resets the 'ACS Administrator' password to its original value and enables the account if it is a recovery admin.
Are you sure you want to continue?  (yes/no) yes
Failed to reset password

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Cisco ACS VERSION INFORMATION
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Version : 5.8.0.32
Internal Build ID : B.442

Note:- It's VM machine.

Can you guys help me to fix this .

Thanks.

[balaji.bandi]

Download ISO image,  DVD bootable and burn it with ISO of ACS 5.8

File Name:

ACS_v5.8.0.32.iso

here is the steps to reset the password.

https://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_system/5-8/installation/guide/csacs_book/csacs_ins.html#38674

Also good blog :

https://community.cisco.com/t5/security-documents/acs-5-x-cli-password-recovery-procedure/ta-p/3125810

[samy.ccnp]

Thanks Bandi however this is for resetting the CLI admin password but I have CLI admin access the only access I am missing that is GUI "acsadmin" that I need to reset.
so please suggest me on that or am I understood wrong .

[balaji.bandi]

what user name you have CLI access ?

here is simple reset password if you have already console access.

#acs reset-password

https://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_system/5-4/command/reference/cli/cli_app_a.html#85117

[samy.ccnp]

I have CLI access using account " admin " and from CLI I have tried to reset the password using command # acs reset-password acsadmin
then it returned back as "Failed to reset password".

[samy.ccnp]

Any response guys , I need to fix this asap.

Please help to close this.

[Jason Kunst]

I have forward to our SMEs but also if you need urgent http://cs.co/ise-help

[samy.ccnp]

Thanks Jason , I will wait for your response on the same.

[hslai · Accepted solution]

This only works on the primary instance. If you still getting errors, please open a case with Cisco TAC.

[samy.ccnp]

Thanks Hslai , I have executed the reset command from primary instance only still have the issue , Anyway I will open the cisco TAC case.

Thanks all for your support.