02-26-2014 08:54 AM - edited 03-10-2019 09:27 PM
I can't remove/delete guest users from the sponsor portal on ise 1.2 path 5. Also I can't even reinstate, suspend, delete or change account duration. Dont know if it a bug with patch 5, but I'll upgrade to patch 6 tonight to see it that resolves the issue. Thanks
02-26-2014 08:56 AM
I am the system administrator
02-26-2014 10:18 AM
Check the authorization level setting
02-26-2014 10:24 AM
Authorization level are correct, I am able to delete certain users but some I can't. Made sure I am able to view/edit all accounts.
02-27-2014 10:53 AM
Hi Toua Lor,
There are different causes for the Guest user not to get deleted.
Some of the issues are if Guest users are created with special charaters < > & ' . The defect ID is CSCui57961 which is fixed in ISE 1.2 Patch 6.
The other special character which had issue is " (double quotes ). This is still an issue.
Also we have seen this kind of issue when Guest users are imported. This is also still an issue.
02-27-2014 11:36 AM
Thanks nginjupa
Upgrading to patch 6 seems to fix some of the issues, I am able to delete certain users that I couldn't delete before.
There are still other users that I couldn't delete/remove from the sponsor portal. Thanks
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide