Cannot Recover ACS CLI Password

[normanzhang]

I am on ACS 5.8.0.32.6, I followed instructions as below for ACS Password Recovery

https://community.cisco.com/t5/security-documents/acs-5-x-cli-password-recovery-procedure/ta-p/3125810

Tried boot both from KVM, and Console. It did take the new password. But after reboot, I still cannot login with new password. I am wondering if password is updated or the admin account is locked permanently.

Is there a way to fix this and recovery admin password?

[balaji.bandi · Accepted solution]

If I were you I follow the same document to recover, but unfortunately, some specific version has bugs, that one you using.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy45998/?rfs=iqvred

The below thread will help you to reset password :

https://community.cisco.com/t5/network-access-control/cisco-acs-5-8-password-recover/td-p/2946447