cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

This community is for technical, feature, configuration and deployment questions.
For production deployment issues, please contact the TAC! We will not comment or assist with your TAC case in these forums.
Please see How to Ask the Community for Help for other best practices.

1100
Views
0
Helpful
1
Replies
normanzhang
Beginner

Cannot Recover ACS CLI Password

I am on ACS 5.8.0.32.6, I followed instructions as below for ACS Password Recovery

 

https://community.cisco.com/t5/security-documents/acs-5-x-cli-password-recovery-procedure/ta-p/3125810

 

Tried boot both from KVM, and Console. It did take the new password. But after reboot, I still cannot login with new password. I am wondering if password is updated or the admin account is locked permanently.

 

Is there a way to fix this and recovery admin password?

1 ACCEPTED SOLUTION

Accepted Solutions
balaji.bandi
VIP Expert

If I were you I follow the same document to recover, but unfortunately, some specific version has bugs, that one you using.

 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy45998/?rfs=iqvred

 

 

The below thread will help you to reset password :

 

https://community.cisco.com/t5/network-access-control/cisco-acs-5-8-password-recover/td-p/2946447

 

BB

***** Rate All Helpful Responses *****

How to Ask The Community for Help

View solution in original post

1 REPLY 1
balaji.bandi
VIP Expert

If I were you I follow the same document to recover, but unfortunately, some specific version has bugs, that one you using.

 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy45998/?rfs=iqvred

 

 

The below thread will help you to reset password :

 

https://community.cisco.com/t5/network-access-control/cisco-acs-5-8-password-recover/td-p/2946447

 

BB

***** Rate All Helpful Responses *****

How to Ask The Community for Help

View solution in original post

Content for Community-Ad

This widget could not be displayed.