Cisco ISE 2.3 Patch 5 - Sponsor Portal - Unable to create account in Greek Language

[pgiouvanellis]

Hello ,

We have a deployment of Cisco ISE for our wifi network .

We have setup Sponsor Portal , and after upgrading to Patch 5 we start to face some problems.

First of all some sponsor portal users are not able to run Portal from Chrome or IE without setting up the Browser to work in Compatibility Mode .

The second one is that when we trying to create account a random one and on First Name or Last Name type them in Greek Language and not in English we get an error : 

" An unexpected error occurred .Please contact the help desk for assistance " .

In the past we were able to import Names in greek language without problem .

Is something that i missing ? I don not understand why this happens .

Thank You,

Palaiologos .

[Jason Kunst · Accepted solution]

If this is something worked in past then open a tac case so they can investigate and open a bug

[pgiouvanellis]

Ok , 

I understand that the certain is to open TAC , i wanted to avoid opening TAC unless there nothinng more to check or fix without Cisco TAC Support.

Is there any option for what characters are allowed on First and Last Name for Known Guest Account ?

I am not able to find anything on Setting on ISE .

Thank You,

Palaiologos

[hoegsberg]

Hi,

Did you find a solution for this.

I have similar problem with Danish letters

[pgiouvanellis]

Unfortunately not yet ,

Have do any tests or not testing anything about your similar problem ? 

Did you be able to type Danish Letters and now you are not able or you never tried to type Danish Letters ? 

[Jason Kunst]

Please work through TAC as this worked before

[hoegsberg]

this worked in ISE 2.1 then upgrade to 2.3 patch 5 and is now not working

[Jason Kunst]

Please open a case

[hoegsberg]

understood

[pgiouvanellis]

Did you had any success with TAC ? 

If you want and be able please inform me about the result of case if you can open one .

Thanks

[Jason Kunst]

Please work through the TAC. Greek is not a builtin language in ISE either so something might have corrupted on your customization if you made your own. They will help you troubleshoot these issues and open defects if warranted