Cisco ISE Application backup error

[richter5087]

Config backup error

admin# show application version ise

Cisco Identity Services Engine
---------------------------------------------
Version : 2.0.1.130
Build Date : Thu Mar 3 02:38:48 2016
Install Date : Thu May 12 10:10:19 2016

Cisco Identity Services Engine Patch
---------------------------------------------
Version : 1
Install Date : Thu Sep 01 17:15:42 2016

debug

% Application backup error

[balaji.bandi]

you got very old version of ISE - ( suggest to upgrade latest stable version)

check far end have enough space ? and reachable ?

check below thread may help you :

https://community.cisco.com/t5/network-access-control/ise-configuration-backup-error/td-p/4489702

[richter5087]

The FTP server is reachable and only the config backup is not working, the operational backup is fine.

[thomas]

Extremely old and End of Support version of ISE. debug by itself is an invalid command.

I don't know what you are expecting us to help you with since you did not provide any backup commands.

How to Ask The Community for Help 

[richter5087]

show logging system ade/ADE.log  from the last backup

2023-08-19T00:00:08.583773+00:00 ise01 ADEOSJAVAAPI[20762]: ADEAUDIT 2010, ty
pe=BACKUP, name=BACKUP STARTED, username=system, cause=A backup has been initita
ted, adminipaddress=127.0.0.1, interface=GUI, detail=Initiating opsbackup backup
monthly_operation_backup-OPS10-230819-0000 to repository 9.81
2023-08-19T01:01:51.036177+00:00 ise01 ADEOSJAVAAPI[20762]: ADEAUDIT 2011, ty
pe=BACKUP, name=BACKUP SUCCESS, username=system, cause=A backup has completed, a
dminipaddress=127.0.0.1, interface=GUI, detail=Operational backup monthly_operat
ion_backup-OPS10-230819-0000.tar.gpg to repository 9.81 success
2023-08-24T00:00:12.328462+00:00 ise01 ADEOSJAVAAPI[20762]: ADEAUDIT 2010, ty
pe=BACKUP, name=BACKUP STARTED, username=system, cause=A backup has been initita
ted, adminipaddress=127.0.0.1, interface=GUI, detail=Initiating backup weekly_co
nfig_backup to repository 9.81
2023-08-24T00:00:17.617157+00:00 ise01 ADE-SERVICE[1011]: [24948]:[error] con
fig:network: sysconfig.c[494] [system]: Call to get ipv6 nameserver failed
2023-08-24T00:00:18.661729+00:00 ise01 ADEOSShell[24948]: ADEAUDIT 2046, type
=COPY, name=SAVE RUNNING CFG, username=system, cause=Saved the running configura
tion, adminipaddress=127.0.0.1, interface=CLI, detail=Copied the running configu
ration to the startup configuration successfully
2023-08-24T00:00:18.841443+00:00 ise01 logger: warning:[backup-restore:backup
:isecfgbackup.sh] Error: files not backed up...
2023-08-24T00:00:18.847791+00:00 ise01 logger: warning:[backup-restore:backup
:isecfgbackup.sh] Error: files not backed up...
2023-08-24T00:00:18.852148+00:00 ise01 logger: warning:[backup-restore:backup
:isecfgbackup.sh] Error: files not backed up...
2023-08-24T00:00:18.865671+00:00 ise01 logger: warning:[backup-restore:backup
:isecfgbackup.sh] Error: files not backed up...
2023-08-24T00:00:18.869914+00:00 ise01 logger: warning:[backup-restore:backup
:isecfgbackup.sh] Error: files not backed up...
2023-08-24T04:33:56.028520+00:00 ise01 logger: error:[backup-restore:backup:i
secfgbackup.sh] DB BACKUP FAILED :
2023-08-24T04:33:56.185043+00:00 ise01 ADE-SERVICE[1011]: [20762]:[error] bac
kup-restore:backup: br_backup.c[767] [system]: DB BACKUP FAILED : . Backup abort
ed
2023-08-24T04:33:56.262933+00:00 ise01 ADEOSJAVAAPI[20762]: ADEAUDIT 2012, ty
pe=BACKUP, name=BACKUP FAILED, username=system, cause=A backup has failed, admin
ipaddress=127.0.0.1, interface=GUI, detail=DB BACKUP FAILED : . Backup aborted
2023-08-24T04:33:56.348525+00:00 ise01 ADEOSJAVAAPI[20762]: ADEAUDIT 3013, ty
pe=BACKUP, name=BACKUP FAILED, username=system, cause=Error during backup, admin
ipaddress=127.0.0.1, interface=CLI, detail=DB BACKUP FAILED : . Backup aborted
2023-08-25T00:52:15.420464+00:00 ise01 ADE-SERVICE[1011]: [14607]:[error] log
ging: logutils_cli.c[1519] [admin]: Could not copy logs from /var/log/ade to /tm
p/adelog, error = cp: cannot stat '/var/log/ade/*': No such file or directory

[Greg Gibbs · Accepted solution]

The only thing I could suggest would be to update to the latest (and final) patch for this version; patch 7.

If you still encounter the error, you will likely need to migrate to a supported version of ISE. The error references a local directory stating "No such file or directory" which would typically require support from TAC to investigate, but is not possible since this version of ISE has been End of Support for over two years.

[Usha1]

Hi,

1.Pls try to reload ISE.

2. Pls try to initiate a new backup from CLI rather GUI.