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Highlighted
Beginner

ISE Indexing Engine is not running.

I get an error in the ISE console indicating the ISE Indexing Engine is not running.

When I run show application status ise in the cli I get the below screen shot.

Screen Shot 2017-11-02 at 9.53.04 AM.png

I have tried to start and stop the ISE as well as rebooting the ISE appliance.

Can anyone provide info on how to resolve this issue.

4 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Cisco Employee

Re: ISE Indexing Engine is not running.

Jose,

You will need to open a TAC case to further investigate why that process is not starting.

Regards,

-Tim

View solution in original post

Highlighted
Beginner

Re: ISE Indexing Engine is not running.

Check your reverse dns records for ise nodes. Without them ISE Indexing Engine don''t run in cluster.

View solution in original post

Highlighted
Beginner

Re: ISE Indexing Engine is not running.

The issues I have seen/heard on this are:

1. DNS - forward and reverse DNS must be working - also ISE nodes must have working DNS servers configured..

2. Admin Certificates - make sure all nodes have proper Admin certificate - they can be self-signed

3. Time/Timezone - from CLI - make sure the NTP is working properly and all nodes have the same timezone configured.

Jason

View solution in original post

Highlighted
Cisco Employee

Re: ISE Indexing Engine is not running.

Please open a tac case and update thread

View solution in original post

19 REPLIES 19
Highlighted
Cisco Employee

Re: ISE Indexing Engine is not running.

Jose,

You will need to open a TAC case to further investigate why that process is not starting.

Regards,

-Tim

View solution in original post

Highlighted
Beginner

Re: ISE Indexing Engine is not running.

Hi,
What is the impact when ISE indexing service is not running? Does it impact to device admin feature?
Highlighted
Cisco Employee

Re: ISE Indexing Engine is not running.

This provides data for ISE dashboard and ISE context visibility. It has no impact on Device Admin (TACACS+) services.

Highlighted
Beginner

Re: ISE Indexing Engine is not running.

Hi,

Did you find the problem? has the same issue here

BR

Omer Shtivi

Highlighted
Beginner

Re: ISE Indexing Engine is not running.

Check your reverse dns records for ise nodes. Without them ISE Indexing Engine don''t run in cluster.

View solution in original post

Highlighted

Re: ISE Indexing Engine is not running.

It worked!

Thank you very much!

Highlighted
Beginner

Re: ISE Indexing Engine is not running.

Solved the problem.

Thanks!

Highlighted
Enthusiast

Re: ISE Indexing Engine is not running.

hi

how did you solve it ?

i am getting same service error on v2.3

Highlighted
Beginner

Re: ISE Indexing Engine is not running.

Reverse A record.

You need that when you do a ping -a <ISE IP> you get the DNS name.

Highlighted
Enthusiast

Re: ISE Indexing Engine is not running.

bingo...!

it is worked .

thanks a lot omer

Highlighted
Beginner

Re: ISE Indexing Engine is not running.

I found the same problem  after I upgrading from 2.0.0 to 2.3 ( ISE index engine not running ).

By adding revers DNS record  it  solve the issue. Some time you need to restart the ISE node.

Highlighted
Beginner

Re: ISE Indexing Engine is not running.

i have cheked all reqs. fresh install. but Index does not starts
ise/admin# ping ise
PING ise (10.0.64.228) 56(84) bytes of data.
64 bytes from 10.0.64.228: icmp_seq=1 ttl=64 time=0.028 ms
64 bytes from 10.0.64.228: icmp_seq=2 ttl=64 time=0.028 ms
64 bytes from 10.0.64.228: icmp_seq=3 ttl=64 time=0.020 ms
64 bytes from 10.0.64.228: icmp_seq=4 ttl=64 time=0.039 ms

--- ise ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3001ms
rtt min/avg/max/mdev = 0.020/0.028/0.039/0.009 ms

ise/admin# sh clock
Mon Jun 17 14:39:34 MSK 2019
ise/admin#
Highlighted
Beginner

Re: ISE Indexing Engine is not running.

The issues I have seen/heard on this are:

1. DNS - forward and reverse DNS must be working - also ISE nodes must have working DNS servers configured..

2. Admin Certificates - make sure all nodes have proper Admin certificate - they can be self-signed

3. Time/Timezone - from CLI - make sure the NTP is working properly and all nodes have the same timezone configured.

Jason

View solution in original post

Highlighted
Rising star

Re: ISE Indexing Engine is not running.

All nodes in a cluster need to be in the same timezone by design? Where is that written?